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The Westin Surabaya

5.0 star property
5-star luxury hotel near Pakuwon Mall, connected to a shopping center

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Photo gallery for The Westin Surabaya

Lobby
3 outdoor pools
Exterior
Junior Suite, 1 King Bed | Property amenity
Serves lunch, dinner, and happy hour
Reviews
10

Exceptional

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
Pakuwon Mall Jl Puncak Indah L, Surabaya, 60216
  • Popular LocationPakuwon Mall9 min walk
  • Popular LocationSurabaya Plaza Shopping Mall12 min drive
  • Popular LocationTunjungan Plaza13 min drive
  • AirportSurabaya (SUB-Juanda)41 min drive

Room options

View all photos for Westin, Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, Select Comfort beds, minibar

Westin, Deluxe Room, 1 King Bed

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Grand Suite, 1 King Bed

Westin, Grand Suite, 1 King Bed | Living room | 55-inch LCD TV with cable channels

Westin, Grand Suite, 1 King Bed

  • 1033 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Hypo-allergenic bedding, down comforters, Select Comfort beds, minibar

Junior Suite, 1 King Bed

  • 498 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, Select Comfort beds, minibar

Westin, Deluxe Room, 2 Double Beds

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Westin, Club Suite, 1 King Bed

Westin, Club Suite, 1 King Bed | Living room | 55-inch LCD TV with cable channels

Westin, Club Suite, 1 King Bed

  • 840 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Club Room, 1 King Bed

Hypo-allergenic bedding, down comforters, Select Comfort beds, minibar

Westin, Club Room, 1 King Bed

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Westin, Club Room, 2 Double Beds

Hypo-allergenic bedding, down comforters, Select Comfort beds, minibar

Westin, Club Room, 2 Double Beds

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior
Four Points by Sheraton Surabaya, Pakuwon Indah
Pool
Kids pool
Parking included
Free WiFi
4.8 out of 5, Exceptional, (108)
The price is $67
per night
$81 total
includes taxes & fees
May 19 - May 20
Four Points by Sheraton Surabaya, Pakuwon Indah

About the neighborhood

Surabaya

In shopping district.At this Surabaya hotel, you'll be within half a mile (1 km) of Pakuwon Mall and 6 miles (10 km) of Surabaya Zoo. Also within 9 miles (15 km) are Tunjungan Plaza and Royal Plaza Surabaya.

What's nearby

  • Pakuwon Mall - 9 min walk
  • Surabaya Zoo - 8 min drive
  • Surabaya Plaza Shopping Mall - 12 min drive
  • Royal Plaza Surabaya - 12 min drive
  • Tunjungan Plaza - 13 min drive

Getting around

  • Margorejo Station - 11 min drive
  • Tandes Station - 26 min drive
  • Surabaya (SUB-Juanda) - 43 min drive

Restaurants

  • Wok Noodle - 9 min walk
  • Ayam Goreng Jakarta Asli - 7 min walk
  • Toby's Estate - 7 min walk
  • Swikee Purwodadi "Gris - 7 min walk
  • Nasi BeBek Pak Janggut - 5 min walk

About this property

The Westin Surabaya

5-star luxury hotel near Pakuwon Mall, connected to a shopping center
The Westin Surabaya offers its guests a full-service spa, 3 outdoor swimming pools, a 24-hour fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 89082 square feet (8276 square meters) and includes a conference center. Spa services, a complimentary children's club, and tour/ticket assistance are also featured at the luxury The Westin Surabaya. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Surabaya hotel is smoke free.

  • 204 guestrooms or units
  • Meeting rooms
  • 89082 sq ft of conference space
  • 8276 sq m of conference space
  • Kid's club (free)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Surabaya offers 204 air-conditioned accommodations with minibars and safes. Select Comfort beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with cable channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Surabaya hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Spa by L'Occitane has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, Indonesian

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered self parking on site (IDR 100,000 per stay)
  • Valet parking on site (IDR 150,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; IDR 408,000 for adults and IDR 204,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 18 holes of golf
  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Shopping mall

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (55 inch wide door)
  • Height-adjustable showerhead
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 55-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Westin Surabaya

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 874000.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 408000 for adults and IDR 204000 for children
  • Airport shuttle fee: IDR 490000 per vehicle (one-way, maximum occupancy 5)
  • Covered self parking fee: IDR 100000 per stay
  • Valet parking fee: IDR 150000 per stay
  • Rollaway bed fee: IDR 874000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

How close is The Westin Surabaya to the airport?

The Westin Surabaya is 14.6 mi (43-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at The Westin Surabaya?

As of May 5, 2024, prices found for a 1-night stay for 2 adults at The Westin Surabaya on May 14, 2024 start from $117.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Westin Surabaya have an airport shuttle?

The Westin Surabaya offers an airport shuttle 24 hours a day, on request, for a charge of IDR 490000 per vehicle, one-way.

How close is The Westin Surabaya to the beach?

This hotel is 15.4 mi (54-min drive) from New Kenjeran Beach.

Does The Westin Surabaya offer free breakfast?

Free breakfast isn’t provided at The Westin Surabaya, but buffet breakfast is offered for a fee of IDR 408000 for adults and IDR 204000 for children. It's available on weekdays from 6:00 AM to 10:00 AM and weekends from 6:00 AM to 10:30 AM.

Is there a casino at The Westin Surabaya?

No, there is no casino at this hotel.

What time is check-in at The Westin Surabaya?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at The Westin Surabaya?

Free parking is not available at this hotel. Self parking is available for IDR 100000 per stay, and valet parking for IDR 150000 per stay.

Does The Westin Surabaya have a pool?

The Westin Surabaya features 3 outdoor pools and a children's pool.

Does The Westin Surabaya have a restaurant?

The Westin Surabaya is home to Magnolia, which features Asian cuisine, light fare, and brunch.

Does The Westin Surabaya have a spa?

Pamper yourself with a day at Spa by L'Occitane, where you can enjoy massages, body scrubs, and aromatherapy.

How close is The Westin Surabaya to downtown Surabaya?

The Westin Surabaya is 5.9 mi away from Surabaya.

The Westin Surabaya Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 24 out of 25 reviews" "
Rating 8 - Good. 1 out of 25 reviews" "
Rating 6 - Okay. 0 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing hotel to stay with very clean room and hallways. The room was also quiet from noise outside.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ismail

Stayed 1 night in Sep 2023

10/10 Excellent

Wonhae

Stayed 2 nights in Aug 2023

10/10 Excellent

Sébastien

Stayed 3 nights in Aug 2023

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Syafiq

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel in Surabaya. The hotel is located in a mall. The staff are friendly and attentive. The food is fantastic. They also have one of the best spa in Surabaya. Will definitely stay here again!

10/10 Excellent

jin

Liked: Staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

8/10 Good

Edward

Stayed 2 nights in Mar 2023

10/10 Excellent

Stephani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent level of service
All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
Stayed 1 night in Apr 2022