Luxury Hotels in Shanghai, China

The hotel staff was accommodating but the room was a little noisy, I happened to be at the end of the hallway which was a good thing because I was able to hear everything in the hallway. Outside the hotel was also noisy even though I was facing a side street. The restaurant staff was very cordial and most accommodating but on one evening I had military people in the non smoking area, smoking at their leisure with no comments from the staff and seemed to be widely accepted. Otherwise the food was good and the cost was reasonable. The real complaint that I have is regarding the internet service, it was rather costly and getting someone to explain how to log on was a nightmare. I finally asked for someone to come to my room and show me. This proved to be a smart move and didn’t require me to go into the lobby to read emails. For us Westerner’s, there were ample staff on site to speak English and they communicated rather well. At times there were difficulties understanding the wait staff and front desk help, but I was always able to communicate with people. I would suggest staying closer to the heart of town but subway transit and cabs are readily available. Not sure I agree with the hotel rating or four stars but it is a solid three star.

My husband and I spent over one month at this hotel visiting Shanghai during Chinese New years this January. Sometimes when only staying at a hotel a few days, you do not get to experiece the actual operation of the staff for more than a few moments of interaction at meals and check in Staying longer gives you a better idea of the consistency of the staff and the facility. We were fortunate in our choice of this hotel as they absolutely exceeded all of our expectations First of all, the staff greeting us at check in were excellent. I think we received a room upgrade because we were staying so long, but because it was unexpected, it was even more appreciated. The rooms are nicely appointed, very clean , comfortable and quiet. Our housekeeping staff were so courteous and accommodating as to fixing up the room or getting something for you (a travel converter for the electronics, for example). Our room came with the breakfast buffet and no matter how late we came in the night before, we never missed this buffet. They had everything you could imagine, fresh hand squeezed juices, eastern and western choices, a chef to make any eggs or waffles you wished and they added additional items as the days passed. Their two food managers were on site almost every morning making sure things ran smoothly. Their wait staff was so excellent that within a few days of seeing us at the buffet, they already had our cappuccinos and warm soy milk ready for us when we arrived. Kudos especially to our most helpful associate, Lawson, whose grasp of English was so good, it was always a pleasure to see him in the dining room. If you are looking for a fabulous hotel in the best part of town, with personalized service with a smile, look no further. We have stayed at other hotels in shanghai which were considerably more expensive but none of them came close to the service we exprienced at this hotel.

I have stayed here many times, and have used it as my base hotel in China. My trips have been long in China, usually a minimum of 21 days and this is a wonderful place to stay. There are many places to walk to from here and it is a very safe place to walk around. Also a park just about three minute walk from the hotel. I have always had a great experience here, and again, you will not be disappointed, and believe me, in China (which i love) there are many places (hotels) that will surprise you, but never this one. Can also use the ATM there to take out RMB, or they will exchange currency at the counter