4/10 Poor
T, New york/Tirana/Roma
Traveled with family
Jan 14, 2020
Disliked: Staff & service
After staying four times at this hotel and reccomending it to friends and family members my fiancee and I were extremely disappointed. We arrived to an extremely dirty room with NO CARPET meanwhile every other room I've stayed in had carpeting. We found human toenails on the floor of the room as well as potatoes. My fiancee at that point tried to call reception but nobody answered. She then went downstairs to reception and they were pretty disrespectful by saying they would send somebody to "control" the room implying that my fiancee was lying. They reccomended that we leave our room while the cleaning lady comes to clean it. We thought that was ridiculous so we just changed to another room. The room they gave us was much cleaner but the hot water quality was terrible. They sent the plumber and he said "you just have to wait a few minutes for the water to get warm". It never reached the maximum heat level that I've always had staying in this hotel. Once the water finally warmed up it didn't last long. My fiancee once again tried to call to reception and no answer again. When you go downstairs half if the time there is nobody at reception. When you go to the bar there is nobody there. I had to go into the restaurant to grab a waiter to come do the job of the bartender. This is very unfair to the customer as well as the worker who seems to be doing two jobs at the same time and therefore can not provide a 4 star hotel Service. This hotel has become very disappointing.
T
Stayed 3 nights in Jan 2020