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Marival Distinct All Inclusive Future Handwritten Collection

5.0 star property
5-star beachfront property near Nuevo Vallarta Beach

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your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Marival Distinct All Inclusive Future Handwritten Collection

Arcade
5 outdoor pools, free cabanas, pool umbrellas
5 restaurants, breakfast, lunch, dinner served; international cuisine
View from property
View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Restaurant
  • Bar
    Bar
  • All inclusive
    All inclusive
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Gym
    Gym

Explore the area

Map
Paseo de Los Cocoteros 53, Nuevo Vallarta, NAY, 63732
    Nuevo Vallarta Beach
    7 min walk
    Paradise Plaza Shopping Center
    3 min drive
    Vallarta Adventures
    4 min drive
    Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    21 min drive

Room options

View all photos for Room, Multiple Beds, Private Pool (Balcony)

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Room, Multiple Beds, Private Pool (Balcony)

  • 2691 sq ft
  • Sea view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Room, Multiple Beds, Kitchen (2 Balconies)

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Room, Multiple Beds, Kitchen (2 Balconies)

  • 2691 sq ft
  • Sleeps 9
  • 2 King Beds and 2 Double Beds

View all photos for Room, Multiple Beds, Private Pool

Room, Multiple Beds, Private Pool | Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Room, Multiple Beds, Private Pool

  • 3940 sq ft
  • Sleeps 7
  • 3 King Beds

View all photos for Room, 1 King Bed, Private Pool (Balcony. Bathroom with shower)

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Room, 1 King Bed, Private Pool (Balcony. Bathroom with shower)

  • 1938 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Room, 1 King Bed, Balcony

  • 1615 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, 2 Bathrooms (Balcony or Terrace)

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Room, 1 King Bed, 2 Bathrooms (Balcony or Terrace)

  • 1399 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Terrace

Plasma TV, DVD player, iPod dock, foosball

Room, Multiple Beds, Terrace

  • 1615 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 King Bed, Terrace

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Room, 1 King Bed, Terrace

  • 1399 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Balcony

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Room, Multiple Beds, Balcony

  • 2691 sq ft
  • Sea view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Room, Multiple Beds, Balcony (Balcony or Terrace)

Frette Italian sheets, premium bedding, pillowtop beds, free minibar

Room, Multiple Beds, Balcony (Balcony or Terrace)

  • 1615 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Similar properties

Exterior
Velas Vallarta Suites Resort All Inclusive
On private beach
Pool
Breakfast included
All inclusive
4.6 out of 5, Wonderful, (1005)
The price is $437
per night
$437 total
includes taxes & fees
Oct 5 - Oct 6
Velas Vallarta Suites Resort All Inclusive

About the neighborhood

Nuevo Vallarta

Beachside getaway.You'll be within 16 miles (25 km) of Malecon and 20 miles (32 km) of Sayulita Square. Playa Gemelas and Los Arcos are also within 20 miles (32 km).

What's nearby

  • Nuevo Vallarta Beach - 7 min walk
  • Vallarta Adventures - 4 min drive
  • El Tigre Golf Club - 5 min drive
  • Nayar Vidanta Golf - 5 min drive
  • Mayan Palace Nuevo Vallarta Golf Course - 5 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 19 min drive

Restaurants

  • ‪Mozza Mare - ‬4 min walk
  • ‪Grand Velas Riviera Nayarit - ‬16 min walk
  • ‪Restaurante Casa Bella - ‬13 min walk
  • ‪La Pergola - ‬13 min walk
  • ‪La Bamba - ‬12 min walk

About this property

Marival Distinct All Inclusive Future Handwritten Collection

5-star beachfront property near Nuevo Vallarta Beach
Some rates at Marival Distinct All Inclusive Future Handwritten Collection are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Marival Distinct All Inclusive Future Handwritten Collection you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 4 bars/lounges. Public spaces have free WiFi. This luxury property also offers an attached winery, a complimentary children's club, and a children's pool. Free valet parking is available.

This 5-star Nuevo Vallarta property is smoke free.

  • 169 guestrooms or units
  • 6 levels
  • 3 buildings
  • 5 dining venues
  • 3 bars by the pool
  • 4 bars or lounges
  • 50 sq ft of conference space
  • 5 sq m of conference space
  • Built in 2009
  • Winery on site
  • Nightclub
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
Marival Distinct All Inclusive Future Handwritten Collection offers 169 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and washers/dryers. Rooms open to furnished balconies or patios. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. Plasma televisions come with premium cable channels and DVD players. Accommodations at this 5-star property have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include free minibar items and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Dining table
  • DVD player
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge) up to 500 km
  • Free beach shuttle
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 poolside bars
  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Karaoke
  • Mini golf
  • Nightclub
  • Playground
  • Shopping
  • Spa tub
  • Table tennis
  • Tennis
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Water sports equipment
  • Winery

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Area rugs in room
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • DVD player
  • HDTV with premium cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Outdoor space

  • Furnished balcony/patio

Food and drink

  • Blender
  • Chef service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Free bottled water
  • Free stocked minibar
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Ice maker
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Brunello Lobby Bar]
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 1000 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 45 per person (roundtrip)
  • Airport shuttle fee per child: USD 45 (roundtrip), (from 2 to 11 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Marival Residences Luxury Beach All Inclusive Nuevo Vallarta
Marival Residences Luxury All Inclusive
Marival Residences Luxury Nuevo Vallarta
Marival Residences Luxury
Marival Residences Luxury Nuevo Vallarta All Inclusive Hotel
Marival Residences Luxury All Inclusive Hotel
Marival Residences Luxury Beach All Inclusive
Marival Residences Luxury Nuevo Vallarta All Inclusive
Marival Distinct Luxury Residences All Inclusive Nuevo Vallarta
Marival Distinct Luxury Residences All Inclusive
Marival Distinct Luxury Residences All Inclusive Nuevo Vallarta
Marival Residences Luxury Nuevo Vallarta All Inclusive
Marival Residences Luxury Beach Resort All Inclusive
Marival Residences World Spa All Inclusive
Marival Residences Inclusive

Frequently asked questions

How close is Marival Distinct All Inclusive Future Handwritten Collection to the airport?

Marival Distinct All Inclusive Future Handwritten Collection is 7.7 mi (19-min drive) away from the Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) airport, the closest popular airport to the property.

How much does it cost to stay at Marival Distinct All Inclusive Future Handwritten Collection?

As of Sep 21, 2024, prices found for a 1-night stay for 2 adults at Marival Distinct All Inclusive Future Handwritten Collection on Sep 24, 2024 start from $540.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Marival Distinct All Inclusive Future Handwritten Collection have an airport shuttle?

Marival Distinct All Inclusive Future Handwritten Collection offers an airport shuttle 24 hours a day, at scheduled times, for a charge of USD 45 per person, roundtrip.

How close is Marival Distinct All Inclusive Future Handwritten Collection to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Marival Distinct All Inclusive Future Handwritten Collection offer free breakfast?

Marival Distinct All Inclusive Future Handwritten Collection does not offer free breakfast.

Is there a casino at Marival Distinct All Inclusive Future Handwritten Collection?

No, there is no casino at this property, but Winclub Casino Platinum (12-min drive) and Vallarta Casino (13-min drive) are nearby.

What time is check-in at Marival Distinct All Inclusive Future Handwritten Collection?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Marival Distinct All Inclusive Future Handwritten Collection?

This property offers free valet parking.

Does Marival Distinct All Inclusive Future Handwritten Collection have a pool?

Marival Distinct All Inclusive Future Handwritten Collection features 5 outdoor pools and a children's pool. Pool access starts at 7 AM.

Does Marival Distinct All Inclusive Future Handwritten Collection have a restaurant?

There are 5 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Marival Distinct All Inclusive Future Handwritten Collection have a spa?

This property has a spa, which features body wraps, facials, and deep-tissue massages.

How close is Marival Distinct All Inclusive Future Handwritten Collection to downtown Nuevo Vallarta?

Marival Distinct All Inclusive Future Handwritten Collection is 1.6 mi away from Nuevo Vallarta.

Marival Distinct All Inclusive Future Handwritten Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 663 out of 1000 reviews" "
Rating 8 - Good. 186 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chad Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolute wonderful time at the Marival. It was beautiful, the food was amazing, and the staff was more than accommodating. Felix by the pool was great and very personable to interact with every day! We would totally go back and stay at the Marival the next time we visit Puerto Vallarta!
Stayed 5 nights in Jun 2024

10/10 Excellent

Yahya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay in Nice city
Stayed 5 nights in Jun 2024

10/10 Excellent

Sadie Anahi, south sioux city

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

ADENIYI

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marival Distinct was wonderful. My family of four (2 kids, 2 parents) usually go on summer vacation and we have been to a lot of resorts in Mexico. Marival Distinct didnt disappoint! The room was beautiful. Laid out like a 2 bedroom 2 bath condo so it was perfect for our family. The food was good especially at Lemongrass and Mozzamare. Omaggio missed the mark on a few plates. The view at Insu is amazing. The wait staff were very friendly and helpful. We enjoyed our vacation and have zero complaints. Well, except the persistent timeshare invitation. If you are not interested in a timeshare, make sure you say no to the breakfast, jetski and anything else they offer you during check in. Happy travels!!!
Stayed 4 nights in Jun 2024

10/10 Excellent

Susana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience!!!!! The only problem was Felix he seemed to be very racist within his own race. Other than that everyone was so nice and great and very welcoming will definitely be going back!!!
Stayed 5 nights in Jun 2024

6/10 Okay

JOSE

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Saul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this property. The only thing i would recommend for anybody is make sure you arrive close to 3 or after. Check in is 3:00 and they are not very lenient on that. So its a long time to wait if you arrive in the morning. Or make sure you have a swimsuit easy to access. The food is excellent. Service was a little slow at some restaurants but its not a big deal. Just don't be trying to rush to be somewhere. Rooms were clean and large. The beach was beautiful. Will definitely come back.
Stayed 5 nights in Jun 2024

8/10 Good

Pedro Sanchez

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property, but I am disappointed because I have brought friends with me on 10 different stays and not once has it been acknowledged.
Stayed 5 nights in Jun 2024

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service
Incredible staff, Incredible food, incredible service, incredible room. I am not a 5star traveler, I am not one of the rich or famous, but I have traveled the world enough to know quality and value. You get both and more at Marivals Distinct Luxury Residences.
Stayed 4 nights in Jun 2024

8/10 Good

Alen, Glendale

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a nice hotel but wouldnt stay there again. Food is average . Service is ok. Rooms are a but outdated. 10 min walk to ocean. Its more like a 4 star experience.
Stayed 4 nights in Jun 2024

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place!
Stayed 4 nights in May 2024

4/10 Poor

Duc

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This place is not a place you want to stay if you are looking for relaxation. The staff is rude and they do you offer any type of customer service. They are not friendly and have many hidden charges. As soon as you think you have dodged the time share promoters at the airport wait until you check in. They sit you down and try to sell you on their property for over an hour. Imagine this after a long flight you can't wait to get into your room, you are greeted by a staff to sell you time share. I don't recommend this place. To top it off their food options is a joke. You might have better luck at their sister property at emotions but it's not much better.
Stayed 4 nights in Jun 2024

8/10 Good

jesseca

Stayed 5 nights in Jun 2024

6/10 Okay

John

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The check in process was frustrating. They treat things as if it is a timeshare. They hold your room key and pass you off to multiple people who are trying to sell you on a membership (basically a timeshare). The expectations for tips was excessive and in your face. The resort itself is small. There was no daily entertainment, no decent kids activities, and food service was unpredictable on time. One dinner took over an hour to be brought out. The a/c in our room didn’t work well. We will not be staying at a Marival resort again.
Stayed 7 nights in May 2024

10/10 Excellent

Abraham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and exceptional customer service and cleanliness.
Stayed 6 nights in May 2024

10/10 Excellent

Ellina

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel, Staff and Location! It was our first stay in this little Paradise and we are looking forward to come back! Ellina Adel and Ilya Lubinsky
Stayed 6 nights in May 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this property and have recommended it to friends! Food was amazing, staff friendly and accommodating.
Stayed 4 nights in Mar 2024

6/10 Okay

Kandice

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Checkin - the process is annoying as you have to sit and wait. They wanted us to sign up for the sales pitch for the property. Room. It’s muggy in the room and the a/c is not great. We didn’t see bugs but my husband had bites all over his legs. The rooms were very good though our soaking tub was not cleaned upon arrival. Food. The food was fairly good. Minus the mosquito in my kid’s pancake. there are only 2 places for breakfast and everything is a wait. It was impossible to get food service at the pool or beach. You cannot wear beach attire to the beach restaurant. The alcoholic drinks were sooo diluted. I watched the bartenders repeatedly make the drinks and they were skimping on the alcohol. The blended drinks were the worst. There are two other restaurants you have to pay to use. Do not. It was essentially the same food you could get in the other “included” restaurant. Amenities. Aside from the pool, there is not much. The fitness center is okay but the hours are limited as it is housed within the same building as the spa. So you have to go through the spa to use. They also would not let my teenager use the fitness center even while I was there. Some staff were friendly and prompt but most were not. They seemed very unhappy to be there and one woman had a black eye which was unsettling.
Stayed 4 nights in May 2024

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Food and drinks were incredible.
Stayed 7 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Alexey Sergeevich

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been our 7th visit. First time we felt that we’ve been somewhat economized on.Omagio restaurant turned into buffet for breakfast vs menu. For three nights we were torched with Mexican food while other choices were limited. Guys on beach always super helpful super service there. We’ll come again for sure just having a perspective of 6th past trips certain things discerned above were unexpected.
Stayed 5 nights in May 2024

6/10 Okay

Roana Castor

Traveled with family
Disliked: Amenities, property conditions & facilities
Not your typical “all inclusive” resort and far from “luxury” experience.
Stayed 6 nights in May 2024

10/10 Excellent

Tyler

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Apr 2024

8/10 Good

Danbee Cindy

Traveled with family and small children
Liked: Cleanliness
Food was just okay overall. Kids playground and pool could’ve been more fun. Childcare was not as good as other resorts I’ve been to.
Stayed 4 nights in Feb 2024

2/10 Terrible

Ashish

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We booked an “ocean view suite” the room we got faced the pool and had a little glimpse of the ocean above the palm trees”. Incredibly misleading Our room had multiple issues. The door handle to the bedroom was broken, my wife locked herself in the room and couldn’t get out. Toilet did not flush, sinks were clogged. We had to get maintenance perform work for 2 hours in our room. The front concierge lady may be the rudest staff person on the resort. She has glasses with strawberry blonde hair. Regardless of what you ask she responds in a condescending tone and constantly interrupts you. She first booked us a restaurant located on an entirely different resort. Surprised, we jumped in their shuttle and got dropped there. After walking through the 2nd resort to get to this restaurant we were denied entry because I did not have closed toed shoes. I was extremely annoyed, coming all this way with a toddler and my wife. Not once were we informed of the foot ware code by concierge at booking. Same lady booked us dolphins tour. She made a mistake on the dolphins as well by double booking us then speaking to my wife aggressively about getting the “2nd white slip back” which we never received. We booked massages at the spa for 85 minutes. Instead, My wife got a 70 minute massage and I received a 65 minute massage. this ended with an apology and a partial refund. Incredibly dishonest and misleading. Checkout day they made a mistake on charges. This is not a 5 star resort!!!
Stayed 7 nights in Apr 2024