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Ocotillo Apartments & Hotel

2-star property
1711 W Bell Road, Phoenix, AZ 1-855-201-7819
1.5 out of 5
See all 14 travelocity Reviews

"Lots of shady people wondering around. One asked if i knew where to get drugs. Dirty rooms with extra visitors....bugs. " More

By a verified traveler on Tue 02 Apr 2019

Points Of Interest

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Hotel Description

Hotel perfectly located for exploring Deer Valley

Deer Valley stay

Your stay at this Deer Valley hotel places you within 3 miles (5 km) of Cave Creek Golf Course and University of Phoenix-Northwest Learning Center. HonorHealth Deer Valley Medical Center and Shaw Butte are also within 6 miles (10 km).

Business services

Free WiFi in public areas and express check-out are available at this hotel. Traveling on business? Take advantage of the business center and onsite conference space. Take advantage of the free self parking.

Basic Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$65* Per night/room Apr 29 - Apr 30

Basic Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Basic Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocotillo Apartments & Hotel ratings based on 14 Verified Reviews

Review Summary
1.5 out of 5 1.5 out of 5.0
Room cleanliness 1.5 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Ocotillo Apartments & Hotel

Everyone (11) Couples (1) Family (3)
1 out of 5
Very unsafe for families and single people. Do not stay here they will take your money. Travelocity does not show you how unsafe it is. There’s a bunch of street people bums and it stinks.

Posted by on Mar 13, 2024

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1 out of 5
The room and property were filthy. They offer room cleanup just 3 times per week and, unfortunately, we had no room service for any of our 3 day stay.

Posted by on Nov 18, 2019

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3 out of 5
Lots of shady people wondering around. One asked if i knew where to get drugs. Dirty rooms with extra visitors....bugs.

Posted by on Apr 2, 2019

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2 out of 5
The staff wasn't the problem; room readiness and cleanliness was. The sink had a large hole (I could fit my hand through it) in the basin. If you ran the water at more than a trickle it splashed out onto the floor. The TV didn't work at all even after trying to turn it on manually as well as trying a different outlet. And the bedding! The sheets had body hair and other particles on them and there was no blanket or comforter at all. I went to the lobby and asked for another set and was told they would be brought to me. An hour later I called the lobby to let them know the sheets hadn't arrived. After another half hour, I called the lobby again and was again told they'd be there shortly. The third time I called, I told the employee at the desk that I'd be coming to get the sheets. Instead of sheets I was given a key to another room and told I could take the bedding from that room. Overall not the best experience.

Posted by , from Phoenix AZ on Oct 27, 2018

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3 out of 5
Pros: The room was clean....
Cons: Clean up garbage & appearance of hotel. Have coffee ready for guests at least b7 7 a.m. if not earlier since there are no coffee pots in the room.
Location: Hotel is in a good location and within reasonable distance to where we needed to go. Good location for restaurants and shopping.
Our hotel experience here was okay.... But of main concern was the amount of garbage around the hotel..... Garbage cans full and overflowing on our day of arrival. Sometime the next day these had been emptied but were all filling up again fast. Also the surrounding grounds were not clean... had trash here and there plus leaves & tree debris badly in need of being cleaned up. This hotel was advertised to have a continental breakfast, but when inquired about it was told, "No, only on the weekends". Our stay was booked for 2 nights, Monday & Tuesday. And in talking to the hotel on the phone prior to making reservations and coming the staff I spoke to stated they did have Continental Breakfast. However, they were quite helpful in giving information on restaurants in the area. Also, no clock or coffee pot in the room. Also, they had told me when they arrived that they did have coffee in the lobby in the mornings.... but the two mornings we were there I was told at 7 a.m. on Tuesday that no coffee had been made yet; and was told the same thing at about 7:40 a.m. Wednesday morning.. !!!

Posted by on Feb 17, 2018

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1 out of 5
The experience with the Hotel was HORRIBLE but not All their Fault TRAVELOCITY was one of the causes for this Disappointment also ......... Travelocity screw up the booking so the Hotel thought that they had then right to misstreat my Daughter for it !!! VERY DISAPPOINTED COSTUMER !!!

Posted by , from Texas on Mar 30, 2017

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1 out of 5

Worst hotel ever

This was the worse hotel I have ever stayed at. The door to the bathroom was eaten by an animal the sheets had cigarette burns oh yeah and the massive water leak in the roof was super amazing. This place is falling apart. Don't ever stay here.

Posted by on Mar 25, 2017

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1 out of 5

This is a slum hotel

Pros: I do not like this hotel or its location. A lot of homeless people hanging around the place.
Cons: A total remodeling of the building.
Location: It is next to Walmart and walking distance to some fast food restaurants.
The hotel is in run down conditions. The walk in rate is 49.99 during week day but they charged me $110 for my travelocity booking for a smelly room with dirty carpet. People were talking and walking outside my second floor room pass midnight. I did not feel safe staying there at all. Do not stay here.

Posted by , from Burbank, CA on Mar 14, 2017

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1 out of 5

SCARY

Pros: NOTHING
Location: Not possible
The picture that was shown for the room/hotel was not what I walked into. There was only sheets on the bed, no blanket or comforter. I don't think the pillowcases were clean. So I didn't even want to ask for any. It was awful!!!!!!!!! There were holes in the wall where outlets use to be. Also, it was supposed to NS, clearly not the case. Bathroom was dirty. Unfortunately the city was sold out pretty much everywhere. My Uber driver in the morning told me this location was known as a Crack house. Which explained the clientele that was around the premises. The hotel itself had a sign on it advertising $49.99 and up, the front desk clerk was quoting $ 69.00. How this site can say $159 is beyond me. Next time I will go sleep in the airport.

Posted by , from Washington on Feb 27, 2017

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1 out of 5

Did not Consider Repeat Customer's Needs

Pros: The front desk clerk was nicer when I checked out than when I checked in (it was the same man). The maintenance man was genuinely nice and friendly.
Cons: Staff shouldn't refer to ónline' reservations as if were a strange and not as good as any other way. Know who is checking in before they show up.
Location: Location is within walking distance of shopping and major freeways, and a few miles from Deer Valley Airport.
I have stayed only a few times at this hotel in the past, through Travelocity, and noticed a few things: they refer to my bookking as ónline' as if I were a second class citizen and nothing I requested could be accommodated. As such, my online request for non smoking room was not met, my request for a specific room was not honored because as it was said that specific room was one of the remodeled ones so by default I assumed mine was in need of being remodeled. At first, he couldn't even find my reservation even though I had made it 12 hours earlier. The room's A/C (a must in Phoenix-especially for my room which faced West) had broken knobs and was Off when I got there. When I told the front desk it wasn't working they sent up a very nice guy who told me it was operated by a button down by the plug on the outlet so he pushed some innocuous button in and it came on. Checking out was good, I got my deposit back without being prompted that it had been taken and the teller was polite and friendly after his 16 hour shift because presumably he was ready to leave for the day. I won't stay here again because this is my 2nd bad experience with Victory Inn and Suites-Phoenix because there are many more motels within a few feet of this one. They can't accommodate me on my requests so I will no longer stay with them. Also WI-FI didn't work the first times I stayed here, and this time the front Desk Clerk said "they were having problems with their Wi-FI" so it was down again.

Posted by , from Phoenix, AZ on Sep 24, 2016

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About the Ocotillo Apartments & Hotel

Location 1711 W Bell Road, Phoenix, AZ 85023

Property Features

WiFi is free in public spaces. You'll find a business center on site. The business-friendly Ocotillo Apartments & Hotel also features gift shops/newsstands, express check-out, and complimentary use of a nearby fitness facility. Self parking is free. You'll have access to the health club at a partner property. This Phoenix hotel is smoke free.

  • 154 guestrooms or units
  • 3 levels
  • Business facilities
  • Conference space
  • Front desk (limited hours)
  • Express check-out
  • Gift shop
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Ocotillo Apartments & Hotel offers 154 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers. This Phoenix hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Shower
  • Housekeeping (on request)
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible pool
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 5:00 PM. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 5:00 PM.
Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per stay, plus a deposit of USD 100 per stay
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 5:00 PM
  • Pets cannot be left unattended
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 25.00 per pet, per stay
  • Service animals are exempt from fees
  • Late check-in fee: USD 20.00 for check-in between 5:00 PM and 10:00 PM
  • Late check-out fee: USD 25.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Victory Inn Phoenix North
  • Victory Phoenix North
  • a Victory Inn & Suites Phoenix North Hotel Phoenix
  • a Victory Inn And Suites Phoenix North
  • Victory Inn
  • Ocotillo Apartments &
  • Ocotillo Apartments & Hotel Hotel
  • A Victory Inn Suites Phoenix North
  • Ocotillo Apartments & Hotel Phoenix
  • Ocotillo Apartments & Hotel Hotel Phoenix

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.