This is a very nice hotel with good amenities in a terrific location. BUT it was, hands down, the noisiest hotel I've stayed in. Doors slammed nonstop (much louder than we've ever heard before, and we travel a great deal) there were loud conversations by staff outside our rooms fairly early in the morning, and the doors between rooms are apparently so thin that you can hear the conversations by other guests on both sides of your room. It was like staying in an old creaky motel with thin walls. None of this noice was partiers, celebrations, or the kinds of noice the hotel has no control over. On the contrary, the doors slammed as if they were designed to wake everyone on the floor. Housekeeping has no reason to shout to each other from 30 yards apart in the hallway when guests may be sleeping, and the doors in-between rooms should be solid, or at least insulated.
A guest in an adjacent room was having an hours-long loud, angry dispute with the hotel management that resulted in screaming, multiple staff visits to her room, and a lot of distress for other guests. At checkout, the management told us we would receive some type of refund, but they never followed through.
The breakfast restaurant is nice, the coffee shop is very nice, and the staff was otherwise very helpful. Management should know that noice really matters to many guests, and you may have the nicest amenities in the industry, but if guests cannot get a good night's sleep, then you're not doing it right.