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4.6 out of 5

"The stay overall was good. I think for the executive all inclusive, you should have a little say so on the kind of alcohol in the bar. " More

By a verified traveler on Sat 06 Apr 2024

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Hotel Description

4.5-star beachfront property near Jamaica Beaches

Beachfront retreat

Within a 5-minute walk of this Montego Bay property, you'll find Jamaica Beaches and Whitter Village. Also, Blue Diamond Shopping Centre is within half a mile (1 km) and SuperClubs Ironshore Golf and Country Club is within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 5 restaurants. Enjoy a day at the beach snorkeling, or relax with sun loungers. Enjoy the 3 outdoor pools and perks like free buffet breakfast and free WiFi.

Junior Suite, Ocean View (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite, Courtyard View (E)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, Courtyard View (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Suite (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Junior Suite, Garden View (B2C-US)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Junior Suite, Oceanfront (Elite Club, L)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Riu Palace Jamaica - Adults Only - All Inclusive ratings based on 32 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riu Palace Jamaica - Adults Only - All Inclusive

Everyone (16) Couples (7) Family (8)
4 out of 5
The stay overall was good. I think for the executive all inclusive, you should have a little say so on the kind of alcohol in the bar.

Posted by on Apr 6, 2024

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Comment from Hotel Management

Apr 11, 2024 by Hotel Riu Palace Jamaica Online Reputation Manager

Dear Paulette,We thank you very much for taking the time to leave your outstanding ratings.It is fantastic to learn you enjoyed your stay.We would like to host you again soon.Wishing you a wonderful day.Kindest Greetings,Hotel Riu Palace JamaicaOnline Reputation Manager

5 out of 5

Posted by on Mar 25, 2024

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5 out of 5
Great

Posted by on Mar 19, 2024

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Comment from Hotel Management

Mar 21, 2024 by Online Reputation Manager

Dear Luis Jose Polanco,thank you for your review. We hope that soon you will choose to spend a few days with us and live a new unforgettable experience.Best wishes, Hotel Riu Palace JamaicaOnline Reputation Manager

5 out of 5
Overall we had a great stay.

Posted by , from Fultondale on Mar 2, 2024

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Comment from Hotel Management

Mar 6, 2024 by Hotel Riu Palace Jamaica Online Reputation Manager

Dear Archippus,Thank you very much for your fantastic evaluation. It is an honour to be recognized and appreciated.Have a lovely day and please visit us again very soon!Kindest Regards,Hotel Riu Palace JamaicaOnline Reputation Manager

5 out of 5

Posted by , from franklin on Mar 1, 2024

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5 out of 5
Our visit was excellent!! Staff very friendly and helpful! Lots of great food choices and beverages! Premises very clean and well maintained!

Posted by on Nov 23, 2023

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Comment from Hotel Management

Nov 24, 2023 by Online Reputation Manager

Dear mathew, Thank you for your wonderful review on our Hotel Riu Palace Jamaica. It is delightful to hear that you have fully enjoyed our property and services. We strive to provide the best experience for our guests and for this reason your rating is highly appreciated. We hope to have you again in the near future. Until then, all the best!With appreciation,Hotel Riu Palace JamaicaOnline Reputation Manager

4 out of 5
I had a great time at the Riu palace

Posted by on Sep 15, 2023

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4 out of 5
Very quiet

Posted by on Aug 29, 2023

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5 out of 5
All employees we interacted with provided great customer service and was always very helpful. Great Staff!

Posted by on Aug 4, 2023

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5 out of 5

Posted by , from Blythewood on Jul 13, 2023

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About the Riu Palace Jamaica All Inclusive - Adults Only

Location Mahoe Bay - Ironshore P O, Montego Bay, Saint James

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Dancing
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Golf green fees
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Windsurfing included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Offsite tours not included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • Scuba lessons included
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Onsite live performances included
  • Snorkeling included

Property Features

Riu Palace Jamaica - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Riu Palace Jamaica - Adults Only - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a spa tub. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 4 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. Business amenities include meeting rooms and limo/town car service. Event space at this property measures 1916 square feet (178 square meters) and includes conference space. A nightclub, a sauna, and spa services are also featured at the luxury Riu Palace Jamaica - Adults Only - All Inclusive. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 4.5-star Montego Bay property.

  • 288 guestrooms or units
  • 4 levels
  • 2 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 4 bars or lounges
  • Meeting rooms
  • 1916 sq ft of conference space
  • 178 sq m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Room Amenities

Riu Palace Jamaica - Adults Only - All Inclusive offers 288 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

  • Private balcony
  • Separate bedroom
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM. The property hosts a free manager's reception daily.

Montego Bay - This buffet restaurant serves breakfast, lunch, and dinner.

LAcquedotto - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Open daily.

Seaside - This steakhouse serves dinner only. Open daily.

Zen - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Rafting nearby
  • Golfing nearby
  • Fitness classes on site
  • Sailing on site
  • Scuba diving on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site

Spa Services

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Guests will receive an email 2 weeks before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Riu Palace Jamaica - Adults Only - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • Debit cards not accepted
  • Humane animal treatment
  • Staffed front desk
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Guest will receive an email before arrival 2 weeks
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Comprehensive food waste policy
  • Guests will receive an email with special check-in instructions
  • Comprehensive recycling policy
  • Smoke detector
  • Service animals not allowed
  • Caters to adults only

Hotel Names

  • Jamaica Palace
  • Jamaica RIU
  • Jamaica RIU Palace
  • Palace Jamaica
  • RIU Jamaica
  • RIU Jamaica All Inclusive
  • RIU Jamaica Palace
  • RIU Palace
  • RIU Palace Jamaica
  • Riu Jamaica Inclusive Adults
  • Riu Palace Jamaica All Inclusive Adults Montego Bay
  • Riu Palace Jamaica All Inclusive Adults
  • Riu Palace Jamaica Adults Montego Bay
  • Riu Palace Jamaica Adults
  • Riu Palace Jamaica All Inclusive Adults Only
  • Riu Jamaica Inclusive Montego
  • Riu Palace Jamaica All Inclusive Adults Only
  • Riu Palace Jamaica Adults Only All Inclusive
  • Riu Palace Jamaica - Adults Only - All Inclusive Montego Bay

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.