2/10 Terrible
LORENZO L
Traveled with partner
Jun 10, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as advertised. 3 nights booked end of May and we left after the second night. First night extremely stuffy and we couldn't sleep. We raised concern with front desk 3 times the following day and they said the a/c system is working fine. 2nd night after not being able to sleep again at 1:30am front desk admitted the Air conditioning is not a true A/C system and you cannot control your room temperature, they do it. The room was stuffy, dirty with spiderweb in shower, layer of dust on vents, bath towels were so worn they were see through. Could not open the window for air as there is night club outside the building, we were top floor and can hear music bumping until 4am. Finally at 3;30am hotel offered another room to sleep in for remainder of the night but could not guarantee it would be any cooler. We declined as we had to pack our bags as we decided last minute to check out a day early due to the accommodations. Access is through a key system, which you pretty much have to leave at the front desk as the keychain is weighted, no accountability of who comes/goes in your room leaving security questionable. Restaurant al a carte offerings are slim, we tried enjoying breakfast and through the window we watched organized individuals eying every tourist that walked by, including trying to converse w/ us through the window. For the price of this "5 star" rated hotel there are much better options in Milan.