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Novotel Mexico City Toreo

4.0 star property
4-star eco-certified hotel near Toreo Parque Central

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Photo gallery for Novotel Mexico City Toreo

Superior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace
Exterior
Meeting facility
Superior Suite, 1 King Bed | Bathroom | Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
Suite, 1 King Bed (Master) | Bathroom | Shower, rainfall showerhead, eco-friendly toiletries, hair dryer
Reviews
8.6

Excellent

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Av Primero De Mayo 120, Torre 2, San Andres Atoto, Naucalpan, MEX, 53500
  • Popular LocationToreo Parque Central3 min drive
  • Popular LocationCentro Citibanamex Convention Center4 min drive
  • Popular LocationAuditorio Nacional6 min drive
  • AirportToluca, Estado de Mexico (TLC-Toluca Intl.)38 min drive

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Double Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Master)

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Courtyard Mexico City Toreo
Parking included
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (263)
The price is $69
per night
$83 total
includes taxes & fees
May 17 - May 18
Courtyard Mexico City Toreo

About the neighborhood

Naucalpan

Naucalpan retreat .Within 3 miles (5 km) of this Naucalpan hotel, you'll find Toreo Parque Central and Centro Citibanamex Convention Center. Chapultepec Park and Plaza Satelite Shopping Center are also within 6 miles (10 km).

What's nearby

  • Toreo Parque Central - 3 min drive
  • Centro Citibanamex Convention Center - 4 min drive
  • Chapultepec Park - 5 min drive
  • Auditorio Nacional - 6 min drive
  • Plaza Satelite Shopping Center - 6 min drive

Getting around

  • Cuarto Caminos Station - 3 min drive
  • Mexico City Buenavista Station - 22 min drive
  • Benito Juarez International Airport (MEX) - 34 min drive

Restaurants

  • Cielito Querido Café - 2 min walk
  • Mariscos el Apá - 7 min walk
  • La Casita - 6 min walk
  • El Delantal - 7 min walk
  • Pollo Feliz - 7 min walk

About this property

Novotel Mexico City Toreo

4-star eco-certified hotel near Toreo Parque Central
There are 3 restaurants on site. Public spaces have free WiFi. Business amenities include a business center, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 215 square feet (20 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. The eco-certified Novotel Mexico City Toreo also features tour/ticket assistance, concierge services, and a front-desk safe. For a fee, parking is available.

This 4-star Naucalpan hotel is smoke free.

  • 168 guestrooms or units
  • 3 dining venues
  • 215 sq ft of conference space
  • 20 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site
  • Water dispenser
Novotel Mexico City Toreo offers 168 air-conditioned accommodations with minibars and safes. Plasma televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Naucalpan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Family friendly

  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (MXN 120 per night; includes in/out privileges)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 299 per person
  • 3 restaurants

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Plasma TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 299 per person
  • Airport shuttle fee: MXN 490.00 per vehicle (roundtrip, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 490.00 (up to 5 years old)
  • Covered valet parking fee: MXN 120 per night (in/out privileges)
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    Guests can access their rooms with a mobile device. Contactless check-out is available.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Mexico City Toreo
Novotel Mexico City Toreo Hotel
Novotel Mexico City Toreo Naucalpan
Novotel Mexico City Toreo Hotel Naucalpan
Novotel Mexico City Toreo (Opening July 2021)
Novotel Mexico City Toreo (Opening June 2020)
Novotel Mexico City Toreo (Opening March 2021)
Novotel Mexico City Toreo (Opening August 2021)
Novotel Mexico City Toreo (Opening November 2020)

Frequently asked questions

How close is Novotel Mexico City Toreo to the airport?

Novotel Mexico City Toreo is 13.4 mi (34-min drive) away from the Benito Juarez International Airport (MEX) airport, the closest popular airport to the property.

How much does it cost to stay at Novotel Mexico City Toreo ?

As of May 3, 2024, prices found for a 1-night stay for 2 adults at Novotel Mexico City Toreo on May 31, 2024 start from $70.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Novotel Mexico City Toreo have an airport shuttle?

Novotel Mexico City Toreo offers an airport shuttle 24 hours a day, on request, for a charge of MXN 490.00 per vehicle, roundtrip.

Does Novotel Mexico City Toreo offer free breakfast?

Free breakfast isn’t provided at Novotel Mexico City Toreo , but buffet breakfast is offered for a fee of MXN 299 per person. It's available on weekdays from 6:00 AM to 11:00 AM and weekends from 7:00 AM to noon.

Is there a casino at Novotel Mexico City Toreo ?

No, there is no casino at this hotel.

What time is check-in at Novotel Mexico City Toreo ?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Novotel Mexico City Toreo ?

Free parking is not available at this hotel. Valet parking is available for MXN 120 per night.

Does Novotel Mexico City Toreo have a pool?

Novotel Mexico City Toreo does not have a pool.

Does Novotel Mexico City Toreo have a restaurant?

Yes, there are 3 restaurants on site.

Does Novotel Mexico City Toreo have a spa?

There are no spa services available at this hotel.

How close is Novotel Mexico City Toreo to downtown Naucalpan?

Novotel Mexico City Toreo is 1.1 mi away from Naucalpan.

Novotel Mexico City Toreo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 216 out of 348 reviews" "
Rating 8 - Good. 70 out of 348 reviews" "
Rating 6 - Okay. 20 out of 348 reviews" "
Rating 4 - Poor. 10 out of 348 reviews" "
Rating 2 - Terrible. 32 out of 348 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura, Storm Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is clean and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos Rosas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 5 nights in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Was Yelled At
Need I say more... I was yelled at by senior staff .. I was hoping they would improve .. but ... it was a disappointment ..
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell of Smoke in the Hallway
I often smelled smoke in the hallway. It appears that the hotel lacks the needed controls to ensure that there is no smoking on premise. As non smoker I am more sensitive to the smell and this impacted my guest experience in a negative way.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell of Smoke in the Hallways
Several times there was a smell of cigarette smoke that came out of the hallways. It appears the smoke detectors do not work well. I could not find - at least in my room a no smoking sign.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Laundry Sign
I am not sure how this sign with so many mistakes was published. This not even close to something that can be customer facing.
Stayed 1 night in Jul 2023

10/10 Excellent

Charlee, Wautoma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. I'm so glad I picked this hotel for my stay with my husband.
Stayed 3 nights in Dec 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Follow-Up on Basic Requests
There is an urgent need for customer service \ experience training. I was left waiting for a request with no follow-up. This happened several times.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Infrastructure - Water Pressure
The water pressure is not what you would expect in such a hotel- especially when it is located in a well-known dangerous zone - Naucalpan. If the area is a disadvantage the hotel should work to ensure that other details of the experience are optimal.
Stayed 1 night in Jul 2023