6/10 Okay
Verified traveler
Jul 20, 2025
Liked: Room comfort
Tired and tatty at the edges
A tired and tatty hotel, very poor repairs and certainly not worth what they are charging. No one at the door to help with my case up the outside steps despite me having a walking stick. I don't need help, but they seemed to be busy with everyone else...
No-one helped me upstairs to my room with my case. No way of turning off the Aircon in the room and I was too tired to call reception.
Poor quality repairs in the bathroom, H missing from the tap on the sink, paint all over the edge of the bath. Room 106, and I did show reception as I left.
They tried to charge me another £10 on my invoice and when I challenged what it was for, I was told it was a tip for all the staff! This was on top of the service charge I had already paid in the bar for someone to bring me two plates of food! Clearly I declined to pay this given the lack of support as I arrived and no other staff doing anything additional to the jobs they are paid to do.
I stay here because it's convenient for the Royal Albert Hall, but it's overpriced for what it is. On the upside, I did get a room upgrade with a lovely balcony, a complimentary bottle of water and milk, the bed was very comfortable and the toiletries are from Penhaligon's, which is always a treat. A plate of sweets and a handwritten note from the hotel manager welcoming me back are a nice touch.
Verified traveler
Stayed 1 night in Jul 2025