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4.5 out of 5

"Very inconsistent overall. Stayed 6 nights. Re: room, we were either are given 3 towels one day and 5 the other. Same with shampoo, conditioners, no ... " More

By a verified traveler on Mon 05 Dec 2022

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Hotel Description

5-star luxury hotel near Natural History Museum

Heart of London

Within a 15-minute walk of this London City Centre hotel, you'll find Natural History Museum and Hyde Park. Harrods and Royal Albert Hall are also within 2 miles (3 km).

Dining, 24-hour fitness

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. WiFi in public areas is free. A 24-hour business center, a coffee shop, and a library are also on offer.

Double Room (Small - Suitable for 1 or 2 nights )

Bed Count 1 Full Bed Maximum Occupancy 2 Max
$236* Per night/room Apr 1 - Apr 2

Superior Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Ampersand Hotel ratings based on 4 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ampersand Hotel

Everyone (1) Couples (2)
3 out of 5
Very inconsistent overall. Stayed 6 nights. Re: room, we were either are given 3 towels one day and 5 the other. Same with shampoo, conditioners, none of one.Water and snacks the same. The trash bins in the room either emptied one day and not the other. Tissue box left empty in the bathroom. Re: Staff interaction....either very good with one and sub par with others. And Loud loud loud... Re:Overall property and service...definitely not a "Small Leading Hotel of the World". Will not be returning or recommending.

Posted by on Dec 5, 2022

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Comment from Hotel Management

Dec 14, 2022 by Niels F

Dear Julianna,I am very sorry to hear that not every aspect of your stay lived up to expectations. This is by far the kind of service we pride ourselves by, please allow me this opportunity to extend our sincerest apologies. You're comments have also been shared with my colleagues for further follow up to ensure this does not happen again in the future.We hope that you will give us a second change next time you visit South Kensington.Warm regards,Niels

5 out of 5
Best hotel in London we stayed at! Beautiful, excellent staff!

Posted by , from Greenville sc on Sep 19, 2020

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Comment from Hotel Management

Sep 23, 2020 by Andrea

Dear Rachel, Thank you for sharing such a lovely feedback. We look forward to welcoming you back. Kind regards,

5 out of 5
The staff is friendly and in particular Sezai makes this experience a fantastic one. This was my third stay.

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 21, 2019 by NielsF

Thank you BK, I have shared you kind comments with Sezay along with our thanks for looking after you so well. We look forward to welcoming you back next time you visit South Kensington. Warm regards, The Ampersand Team

5 out of 5

Great local

The location is very convenient to the metro and it’s in a fun neighborhood. Hotel was clean and the staff very professional. We appreciated that they had umbrellas for us to borrow each day since it rained the whole time we were in London. I would stay here again.

Posted by , from Palo Alto CA. on Apr 13, 2018

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Comment from Hotel Management

Apr 16, 2018 by Assistant General Manager

Thank you for your wonderful review. I am delighted you had such a great stay and shared your compliments with all of the team. I look forward to welcoming you back in the future. Kind regards, Tracey

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the luxury The Ampersand Hotel. This 5-star London hotel is smoke free.

  • 111 guestrooms or units
  • Meeting rooms
  • Childcare (surcharge)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: West Brompton Station (1.8 km / 1.1 mi)
  • Metro station: South Kensington Underground Station (0.1 km / 0.1 mi)

Room Amenities

The Ampersand Hotel offers 111 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers and designer toiletries. Guests can surf the web using the complimentary wired Internet access. Additionally, rooms include complimentary newspapers and complimentary bottled water. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer available
  • Safe
  • Designer toiletries
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily.

The Ampersand Hotel has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets are welcome and stay free
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Pets allowed (no fees)
  • Smoke detector
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 22 per person
  • Nearby parking fee: GBP 52 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ampersand Hotel
  • Ampersand Hotel London
  • Ampersand London
  • Hotel Ampersand
  • The Ampersand Hotel London, England
  • The Ampersand Hotel London
  • The Ampersand Hotel Hotel
  • The Ampersand Hotel London
  • The Ampersand Hotel Hotel London

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

The property is a member of the Small Luxury Hotels of the World.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.