"Very inconsistent overall. Stayed 6 nights. Re: room, we were either are given 3 towels one day and 5 the other. Same with shampoo, conditioners, no ... " More
Heart of London
Within a 15-minute walk of this London City Centre hotel, you'll find Natural History Museum and Hyde Park. Harrods and Royal Albert Hall are also within 2 miles (3 km).
Dining, 24-hour fitness
This hotel features a restaurant, a 24-hour gym, and a bar/lounge. WiFi in public areas is free. A 24-hour business center, a coffee shop, and a library are also on offer.
Dec 14, 2022 by Niels F
Dear Julianna,I am very sorry to hear that not every aspect of your stay lived up to expectations. This is by far the kind of service we pride ourselves by, please allow me this opportunity to extend our sincerest apologies. You're comments have also been shared with my colleagues for further follow up to ensure this does not happen again in the future.We hope that you will give us a second change next time you visit South Kensington.Warm regards,Niels
Sep 23, 2020 by Andrea
Dear Rachel, Thank you for sharing such a lovely feedback. We look forward to welcoming you back. Kind regards,
Nov 21, 2019 by NielsF
Thank you BK, I have shared you kind comments with Sezay along with our thanks for looking after you so well. We look forward to welcoming you back next time you visit South Kensington. Warm regards, The Ampersand Team
Apr 16, 2018 by Assistant General Manager
Thank you for your wonderful review. I am delighted you had such a great stay and shared your compliments with all of the team. I look forward to welcoming you back in the future. Kind regards, Tracey
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness center, a library, and tour/ticket assistance are also featured at the luxury The Ampersand Hotel. This 5-star London hotel is smoke free.
Available in all rooms: Free wired internet
Available in some public areas: Free WiFi , Free wired internet
The Ampersand Hotel offers 111 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers and designer toiletries. Guests can surf the web using the complimentary wired Internet access. Additionally, rooms include complimentary newspapers and complimentary bottled water. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy continental breakfast daily.
The Ampersand Hotel has a restaurant on site.
24-hour room service is available.
Recreational amenities at the hotel include a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
The property is a member of the Small Luxury Hotels of the World.