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"Front desk staff was friendly and professional. Hotel is in need of some updating. The single elevator is extremely slow, there are areas that have ... " More

By a verified traveler on Sun 11 Jun 2023

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Hotel Description

Eco-certified hotel near Cascades Casino

City center stay

You'll find Cascades Casino and Aberdeen Mall within a 15-minute walk of this Kamloops hotel. Kenna Cartwright Nature Park and Tournament Capital Centre are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the indoor pool and conveniences like a 24-hour front desk and free newspapers.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$114* Per night/room Apr 28 - Apr 29

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Additional Living Area)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Holiday Inn Express Kamloops, an IHG Hotel ratings based on 5 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Kamloops, an IHG Hotel

Couples (1) Family (5)
3 out of 5
Front desk staff was friendly and professional. Hotel is in need of some updating. The single elevator is extremely slow, there are areas that have chipped paint ( corners if walls / entrance to elevator) carpets could use a deep clean. Pool had tiles come off the bottom resulting in it being closed until repairs can be made. Toilet in our room would randomly & loudly refill the tank making it diffucult to sleep. Breakfast was good & breakfast staff were great at making sure everyone was looked after. Would need to be updated befire I would spend so much on a 2 night stay again.

Posted by on Jun 11, 2023

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Comment from Hotel Management

Jun 12, 2023 by Hotel Management

Hi Cindy,Apologies for the inconvenience. I am glad that the staff took care of you while you stayed with us. We are going through a big renovation soon. The staff are working day and night to make up for it. I hope you will give us another chance.

2 out of 5
I didn’t like that I booked a room for 5 people. 3 adults (one of our kids is 18) and two children (14 & 17) and despite being allowed to book a room with 2 queen beds they refused to give us a cot for the 5th person when we arrived. The room was also very cramped. If it had not been for my sister staying in another room in this hotel (who was allowed a cot in her room) I’m not sure where our fifth person would have slept if not on the floor. If you cannot have a cot (for a family of 5) in a room with 2 queen beds, DON’T OFFER IT ON THE WEBSITE. There were also only 2 towels in our bathroom (again for a family of five) so we had to ask for more. Frustrating when they know who is coming, how many there are in a room but don’t tell you that you can’t have a cot and don’t have enough towels for each guest.

Posted by on Jul 24, 2021

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5 out of 5
It was very clean and quiet. The staff was very friendly and helpful

Posted by on Apr 3, 2021

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Comment from Hotel Management

Apr 6, 2021 by Narender Gurram Guest Services Manager

Dear Guest Thank you for taking a moment to share your experience. We are happy to hear you found the Holiday Inn Express Kamloops staff friendly and helpful during your stay. We look forward to welcoming you back to our hotel in the future! Thanks

3 out of 5
Staff very pleasant...….facility is not up to standards that I expected.

Posted by on Jul 11, 2020

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Comment from Hotel Management

Jul 14, 2020 by Narender Gurram

Dear Guest We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We look forward to welcoming you back to our hotel in the future! Thanks

5 out of 5
Outstanding value. Very clean. Comfortable beds. Complementary hot breakfast.

Posted by on Jul 29, 2019

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Comment from Hotel Management

Aug 3, 2019 by Jason - Guest Services Manager

Thank you for your positive feedback

About the Holiday Inn Express Kamloops, an IHG Hotel

Location 1550 Versatile Dr, Kamloops, BC V1S1X4

Property Features

WiFi is free in public spaces. There's an onsite 24-hour business center. Free breakfast is available daily. An indoor pool, a vending machine, and multilingual staff are also featured at the eco-certified Holiday Inn Express Kamloops, an IHG Hotel. Self parking is free. This Kamloops hotel is smoke free.

  • 1 building
  • 81 guestrooms or units
  • 4 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Kamloops Station (9.5 km / 5.9 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express Kamloops, an IHG Hotel offers 81 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature pillowtop mattresses. A pillow menu is available. Cable television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pillowtop beds
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Children under 12 years old are not allowed in the swimming pool or spa tub without adult supervision.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at 6:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per pet, per night
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Property follows sanitization practices of COVID-19 Guidelines (CDC)
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: CAD 300.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Kamloops
  • Holiday Inn Express Kamloops
  • Kamloops Holiday Inn Express
  • Holiday Inn Express - Kamloops Hotel Kamloops
  • Holiday Inn Kamloops
  • Holiday Inn Express Kamloops Hotel

You should know

  • Pool access available from 6:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Global
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.