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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Hotel near Gatlinburg Space Needle in Gatlinburg

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board
View from room
Exterior
Restaurant
Lobby
Reviews
8.0

Very good

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • PoolPoolPool
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • Air conditioningAir conditioningAir conditioning
  • Business servicesBusiness servicesBusiness services

Explore the neighborhood

Map
218 Ski Mountain Road, Gatlinburg, TN, 37738
  • Popular LocationGatlinburg Space Needle11 min walk
  • Popular LocationSkyPark11 min walk
  • Popular LocationRipley's Aquarium of the Smokies19 min walk
  • AirportKnoxville, TN (TYS-McGhee Tyson)68 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

  • River view
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Gatlinburg

On river.You'll find Gatlinburg Space Needle and SkyPark within a 15-minute walk of this Gatlinburg hotel. Ripley's Aquarium of the Smokies and Ober Gatlinburg Ski Resort and Amusement Park are also within 3 miles (5 km).

What's nearby

  • Gatlinburg Convention Center - 9 min walk
  • Gatlinburg Space Needle - 11 min walk
  • SkyPark - 11 min walk
  • Ripley's Aquarium of the Smokies - 19 min walk
  • Ober Gatlinburg Ski Resort and Amusement Park - 6 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 68 min drive

Restaurants

  • Crawdaddy's Restaurant & Bar - 12 min walk
  • Ole Smoky Distillery - 11 min walk
  • Loco Burro Fresh Mex Cantina - 13 min walk
  • Mellow Mushroom - 10 min walk
  • Smith & Son Corner Kitchen - 11 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle in Gatlinburg
WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. An outdoor pool, a vending machine, and coffee/tea in a common area are also featured at the business-friendly SureStay Plus Hotel by Best Western Gatlinburg. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 52 guestrooms or units
  • 7 levels
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Television in lobby
  • Elevator
  • Smoking in designated areas
SureStay Plus Hotel by Best Western Gatlinburg offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. 44-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations.

This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and change of bedsheets can be requested.

Languages

English, Hindi

Property amenities

Family friendly

  • In-room microwave
  • Mini-fridge
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 44-inch LED TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 10:00 PM.

Property is also known as

Family America Gatlinburg
Family Inns
Family Inns America Gatlinburg
Travelodge Inn Gatlinburg River
Travelodge Inn River
Travelodge Gatlinburg River
Travelodge River
SureStay Plus Hotel Best Western Gatlinburg
SureStay Plus Best Western Gatlinburg
Surestay Plus By Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel
SureStay Plus Hotel by Best Western Gatlinburg Gatlinburg
SureStay Plus Hotel by Best Western Gatlinburg Hotel Gatlinburg

Frequently asked questions

How close is SureStay Plus Hotel by Best Western Gatlinburg to the airport?

SureStay Plus Hotel by Best Western Gatlinburg is 42.1 mi (68-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay Plus Hotel by Best Western Gatlinburg?

As of May 6, 2024, prices found for a 1-night stay for 2 adults at SureStay Plus Hotel by Best Western Gatlinburg on May 13, 2024 start from $57.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Plus Hotel by Best Western Gatlinburg have an airport shuttle?

Airport shuttle services are not available at SureStay Plus Hotel by Best Western Gatlinburg.

Does SureStay Plus Hotel by Best Western Gatlinburg offer free breakfast?

SureStay Plus Hotel by Best Western Gatlinburg offers free continental breakfast on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a casino at SureStay Plus Hotel by Best Western Gatlinburg?

No, there is no casino at this hotel.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM.

Is there free parking at SureStay Plus Hotel by Best Western Gatlinburg?

This hotel offers free self parking.

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

SureStay Plus Hotel by Best Western Gatlinburg features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does SureStay Plus Hotel by Best Western Gatlinburg have a spa?

There are no spa services available at this hotel.

How close is SureStay Plus Hotel by Best Western Gatlinburg to downtown Gatlinburg?

SureStay Plus Hotel by Best Western Gatlinburg is 0.6 mi away from Gatlinburg.

SureStay Plus Hotel by Best Western Gatlinburg Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 448 out of 1009 reviews" "
Rating 8 - Good. 296 out of 1009 reviews" "
Rating 6 - Okay. 135 out of 1009 reviews" "
Rating 4 - Poor. 69 out of 1009 reviews" "
Rating 2 - Terrible. 61 out of 1009 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony over the creek was pretty and the breakfast was good too. Staff was friendly and helpful.
Stayed 2 nights in Mar 2024

4/10 Poor

Terry

Traveled with partner
Disliked: Property conditions & facilities
Nothing unique. Side of the building was torn off and you could see exposed plumbing for about 3 floors up and down. The elevator shaft was rite next to our door so any time anyone used it we could hear it go up and down lol.
Stayed 1 night in Feb 2024

8/10 Good

Freda-Bobby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both ice machines were empty
Stayed 3 nights in Jan 2024

10/10 Excellent

Molley

Liked: Cleanliness, property conditions & facilities, room comfort
You can't check in 15 minutes early
We always love staying here but we had an issue with not being able to check in 15 minutes early. The girl at the desk turned us away and refused service. All she had to say is I can get you checked in and come back when your room is available but she gave us a nasty look. Also, you now have to go back to the front desk to get a remote for the TV. Other than those two issues, it was great!
Stayed 1 night in Feb 2024

10/10 Excellent

Katrina

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Katherine

Traveled with family
Disliked: Staff & service
Place going downhill
Checked in went to room to find a switchblade knife in the sofa bed open luckily no one got stab sheets were dirty they turn the wifi off in the middle of the night before you check out. When ask the manager abrhe knife she says its a sofa stuff gets shoved in them.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cass

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic find of a hotel. Spacious and very clean room! We stayed here in early January for a spur of the moment trip and decided this will be our go-to location the 3 or 4 times a year we are in the Gatlinburg area. I would recommend bringing your own pillow as the ones in our suite were much more flat than I am used to! But otherwise this is a hidden gem!
Stayed 2 nights in Jan 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay, Wonderful Staff, Clean, Great Value
This hotel is a gem! Don't let the outside fool you, the rooms are clean and modern. Renovation continues on the outside and there are minor issues with condensation under the windows. The room was very clean and recently renovated. The shower is amazing and the hot water is plentiful! The staff were so polite and helpful at each of our interactions. The breakfast is simple but hot and tasty. They might want to consider replacing the pancake machine which was not working well every day of our stay but the breakfast area is very clean and the attendant is extremely helpful. The property is seated on the creek and the sound of the rushing water is so relaxing. Located on the Parkway side of Gatlinburg it is only steps away from everything. This is a great property all around and we would highly recommend.
Stayed 3 nights in Jan 2024

8/10 Good

Randy

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Rooms are right on the water.
Stayed 2 nights in Jan 2024

8/10 Good

Elizabeth Rowan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Riverside view ..glass shower
Stayed 3 nights in Jan 2024