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Quality Inn & Suites

2.5-star property
401 Hemlock Street, Gatlinburg, TN 1-855-201-7819
3.8 out of 5
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See all 24 travelocity Reviews

"Love that they are pet friendly. Made my stay so much easier " More

By a verified traveler on Thu 28 Sep 2023

Points Of Interest

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Hotel Description

Hotel near Hillbilly Golf in Gatlinburg

In Gatlinburg

At this hotel, you'll be steps from Hillbilly Golf and within a 10-minute walk of Ripley's Davy Crockett Mini Golf. Also, Herbert Holt Park is within half a mile (1 km) and Ripley's Aquarium of the Smokies is within 2 miles (3 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. Enjoy the seasonal outdoor pool and conveniences like a 24-hour front desk and laundry facilities.

Standard Room, 2 Queen Beds, Non Smoking (No Pets)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$52* Per night/room Apr 29 - Apr 30

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking, Fireplace (No Pets)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Fireplace (No Pets)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Quality Inn & Suites ratings based on 24 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn & Suites

Everyone (9) Couples (4) Family (10)
5 out of 5
Our stay was great!

Posted by on Apr 7, 2024

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2 out of 5
The property was so outdated and falling apart, but the staff was amazing.

Posted by on Oct 30, 2023

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5 out of 5
Love that they are pet friendly. Made my stay so much easier

Posted by on Sep 28, 2023

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4 out of 5
Good location, easy to walk everywhere. Outdated, run down and cleaning is minimal. Average breakfast.

Posted by on Aug 13, 2023

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4 out of 5
Staff was friendly, location was perfect. Rooms could use some updating but overall not bad for the price I paid.

Posted by on May 20, 2023

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5 out of 5
Great staff ..

Posted by on Feb 15, 2023

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2 out of 5
Check-in was a little strange by the front desk staff. The guy behind the desk seemed a little rude with his co-worker and when I asked about adding my choice rewards he said I couldn’t add it cause I went through a 3rd-party to book the room. I would understand that but they were charging me a few for my pets so why wouldn’t I gain points from any charges they were adding. Just wasn’t impressed at all with how spoke to me… very dismissing.

Posted by , from Euless on Nov 21, 2022

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5 out of 5

Posted by on Sep 25, 2022

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3 out of 5
Convenient location.

Posted by on Sep 19, 2022

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2 out of 5
I liked the location but the hotel needs some improvements in the rooms. they have a laundry but none of them worked.

Posted by on Feb 13, 2022

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About the Quality Inn & Suites

Location 401 Hemlock Street, Gatlinburg, TN 37738

Property Features

A computer station is on site and WiFi is free in public spaces. A 24-hour business center and a meeting room are available. Free breakfast is served. A seasonal outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Quality Inn & Suites. Self parking is free. Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 86 guestrooms or units
  • 7 levels
  • Built in 1985
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Terrace
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Quality Inn & Suites offers 86 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers and complimentary toiletries. This Gatlinburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 20.00 per pet, per night
  • Maximum 2 (weight limit: 31 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gatlinburg Red Roof Inn
  • Red Roof Inn Gatlinburg
  • Red Roof Inn Hotel Gatlinburg
  • Red Roof Inn & Suites Gatlinburg - Aquarium Hotel Gatlinburg
  • Red Roof Inn And Suites Gatlinburg - Aquarium
  • Quality Inn Gatlinburg
  • Quality Gatlinburg
  • Quality Inn & Suites Hotel
  • Quality Inn & Suites Gatlinburg
  • Quality Inn & Suites Hotel Gatlinburg

You should know

  • The seasonal pool will open in May and close in September.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.