Fort San Jeronimo Hotels Near Area Attractions

To be perfectly honest, I didn't think this hotel was that great. What really saved it is the stunning grounds, ocean and nature courtyard. The natural beauty of the area is the best thing about this resort. I booked a "Junior Suite," but it looked absolutely NOTHING like the photos online. What I got was actually the "1 Bedroom Suite Garden View." I feel a little cheated over that, as that room is actually cheaper and what they mean by "garden view," is actually "dirty roof" view. I was not at all impressed by the room. The bed was very comfortable and I liked that it had a mini fridge but the room needed a serious deep cleaning. There was dust on all of the surfaces, the area rug was stained and still had some debris that didn't get vacuumed up and the tile floors needed mopping. Under the bed didn't look like it had been vacuumed in a very long time. The bathroom had mold lining the grout and around the seal of the glass door. The shower glass had a cloudy, frosted look from the soap scum buildup. One day, the freshly changed bedding and towels smelled so bad that I had to ask housekeeping to change them again. I actually ended up on my hands and knees cleaning the room because it was so dirty. I think that decor was up to date but I don't think the staff is not given the time or instructions to thoroughly deep clean the rooms every so often. Other than the room, the resort is beautiful. The pool is very nice but severely overcrowded but unsupervised kids.

Very good Hotel, service , and facilities. I recommend it. Rooms are very comfortable and lots of parking spaces.

Upon arrival i was expecting a bell boy to take care of our luggage (which wasn't much) but there was none on site. As approched the front desk to check the rep was not very polite or informative when it came to answering my families' questions (i believe her name is Kendra) she was speaking too fast and not giving us the run down as i had expected when it came to details about our room but then when i started giving her the same attitude she was giving us she sort of snapped out of her little funk and started acting professional. When walking into our room which was on the 3rd floor our balcony view was looking at the other side of the hotel. The beds were nice and comfy. The bathroom was spacious but did not have a bathtub just stand up shower (which was a stinker because i had a 11 month old and i had to shower her in the sink, which surprisedly she fit in.) The TV was super small and nothing but basic channels to watch. The toilet had a major leak but i didn't report it since i noticed 2 days prior to leaving and the light in the middle of the beds was burnt out so we had very little light in our room. There are 3 different pools and the main on has a huge slide for big and little kids. The jacuzzi on site is spec especially in the night time. There is a swim up bar inside the main pool which has happy hour so that was a plus and plenty of seating. The hammocks on site by the laguna are limited but comfy (if your able to get one) This hotel is totally worth the money.

I liked the hotel in general but they have very limited parking and we had to park about 2 block away, also the night receptionist was kind of clueless about what to do in case of trouble, but at least he was smart enough to call the manager when he couldn't find our reservation. I would go back though.

Nice view, good staff. The only problem that its very family oriented, so there are a lot of kids in the pool

Hotel is conveniently located closed to the Old San Juan area, and El Condado. The room was very comfortable and met our needs. Everyone was very polite and welcoming during our stay at the hotel. We only had a small complaint with the valet one morning, but I would say that it was a during the week, so maybe a lot of people were leaving early in the morning and there wasn't enough personnel to bring the cars on a timely matter. We waited almost 20 minutes for our car, and we were told that they were looking for it. We only had breakfast one morning, but it was good Overall, our experience in this hotel was good. There are other places around and even a small supermarket within walking distance. 

For the money, it is a great value. Staff were nice and friendly, the maid staff were very accommodating. The rooms were not high quality, in that our tv was small, and some of the light fixtures were broken. Our bed was clean and we had air conditioning the whole time that we were there. Overall it was clean and there were no bugs. If you are on a budget and just want a clean nice place to crash, this would be it. If you expect more from a hotel, you should probably stay somewhere else.