6/10 Okay
Nicole
Traveled with partner
Nov 17, 2023
Disliked: Property conditions & facilities
There are only a few things we enjoyed during our stay. The best was the 2.5hr spa treatment! They did a wonderful job and would definitely recommend booking with their spa!
We booked an ocean view suite. For the price we paid, we expected better. First off, they will only give one key to our room. This apparently is their standard and will not issue a 2nd key. They only responded with just come to the desk and we will open it for you. So we did this once and no one showed for 30mins. I had to talk to the manager to get it opened immediately.
The room was very spacious and had a sitting area and decent terrace. The view was obstructed by coconut trees, so I would say it’s more of a partial ocean view. The room had quite a bit of damage and poor conditions. It rained one evening, in the morning I slipped as a puddle formed under the A/C, which maintenance looked and found that the hole to let the tube in for the A/C to pass through the wall was not filled in. The bathroom had random corners of the wall damaged and black spots along the edges. The toilet did not seem to flush properly every time as we would see presumably back flow before the next use causing the bathroom to have a smell. The phone in our room also would not work.
As part of our booking, we did get complimentary buffet tickets. The buffet was decent for being complimentary.
I would recommend thinking twice before booking here.
Nicole
Stayed 3 nights in Nov 2023