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Conrad Tulum Riviera Maya

5.0 star property
5-star beachfront hotel near Akumal Beach

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Conrad Tulum Riviera Maya

Photo gallery for Conrad Tulum Riviera Maya

3 outdoor pools, pool umbrellas, sun loungers
Couples treatment rooms, sauna, spa tub, steam room, body treatments
Premium bedding, pillowtop beds, minibar, in-room safe
Breakfast area
Presidential Suite, 1 Bedroom | Premium bedding, pillowtop beds, minibar, in-room safe

Overview of Conrad Tulum Riviera Maya

Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • On private beachOn private beachOn private beach
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry

Check out the area

Map
Carretera Cancun Tulum 307, Tulkal Chemuyil, Tulum, QROO, 77774
  • Popular LocationRiviera Maya Golf Club5 min drive
  • Popular LocationXel-Há Park9 min drive
  • Popular LocationAkumal Beach11 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)77 min drive

Room options

View all photos for Suite, 2 Bedrooms

View from room

Suite, 2 Bedrooms

  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Ocean View Suite with King Bed

View from room

Ocean View Suite with King Bed

  • 1066 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Ocean View (Ceiba)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Suite with King Bed

View from room

Tropical View Suite with King Bed

  • 1066 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Guestroom with King Bed

View from room

Ocean View Guestroom with King Bed

  • 506 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Partial Ocean View Guestroom w/ 2 Queen Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Partial Ocean View Guestroom w/ 2 Queen Beds

  • 506 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Tropical View Guestroom with 2 Queen Beds

View from room

Tropical View Guestroom with 2 Queen Beds

  • 506 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View (Ceiba)

View from room

Room, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Guestroom with King Bed

View from room

Tropical View Guestroom with King Bed

  • 506 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View (Ceiba)

Room, 1 King Bed, Partial Ocean View (Ceiba) | Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Partial Ocean View (Ceiba)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Guestroom with 2 Queen Beds

View from room

Ocean View Guestroom with 2 Queen Beds

  • 506 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View (Ceiba)

View from room

Suite, 1 King Bed, Ocean View (Ceiba)

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View (Ceiba)

View from room

Room, 2 Queen Beds, Partial Ocean View (Ceiba)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Ocean View (Governors Suite)

View from room

Suite, 1 Bedroom, Ocean View (Governors Suite)

  • 1561 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Partial Ocean View Guestroom with King Bed

View from room

Partial Ocean View Guestroom with King Bed

  • 506 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Suite, 1 Bedroom

  • 2002 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ceiba Tropical View)

View from room

Suite, 1 King Bed (Ceiba Tropical View)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 506 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool
Hilton Tulum Riviera Maya All-Inclusive Resort
Pool
Breakfast included
All inclusive
Spa
4.1 out of 5, Very Good, (1129)
The price is $550
per night
$550 total
includes taxes & fees
May 14 - May 15
Hilton Tulum Riviera Maya All-Inclusive Resort

About the neighborhood

Tulum

On the beach.Within 2 miles (3 km) of this Tulum hotel, you'll find Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and Xcacelito Beach are also within 3 miles (5 km).

What's nearby

  • Dolphinaris Tulum - 19 min walk
  • Riviera Maya Golf Club - 5 min drive
  • Xcacel Beach - 6 min drive
  • Xel-Há Park - 9 min drive
  • Akumal Beach - 11 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • Thali Restaurant - 4 min drive
  • Restaurant Kukulkan - 4 min drive
  • Restaurante Yucatan - 4 min drive
  • Lobby Pub - 4 min drive
  • Mikado - Restaurante Japonés - 5 min drive

About this property

Conrad Tulum Riviera Maya

5-star beachfront hotel near Akumal Beach
Simply walk outside to feel the sun on your face at the white sand beach. At Conrad Tulum Riviera Maya you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary children's club, a 24-hour fitness center, and a terrace. Free valet parking is available.

This 5-star Tulum hotel is smoke free.

  • 349 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 3 bars on the beach
  • 2 bars or lounges
  • Meeting rooms
  • 50000 sq ft of conference space
  • 4645 sq m of conference space
  • Built in 2021
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Conrad Tulum Riviera Maya offers 349 air-conditioned accommodations, which are accessible via exterior corridors and feature private plunge pools and MP3 docking stations. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Espresso makers and minibars are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

65-inch flat-screen televisions come with premium satellite channels and pay movies. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

Awards and affiliations

Conrad Tulum Riviera Maya is listed in the 2022 Condé Nast Traveler Hot List.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Private in-room plunge pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 3 beach bars
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Free children's club
  • Full-service spa
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay movies
  • Private plunge pool

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Outdoor space

  • Furnished balcony/patio

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Conrad Tulum Riviera Maya to the airport?

Conrad Tulum Riviera Maya is 39.7 mi (68-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Conrad Tulum Riviera Maya?

As of Apr 30, 2024, prices found for a 1-night stay for 2 adults at Conrad Tulum Riviera Maya on May 13, 2024 start from $416.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Conrad Tulum Riviera Maya have an airport shuttle?

Airport shuttle services are not available at Conrad Tulum Riviera Maya.

How close is Conrad Tulum Riviera Maya to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Conrad Tulum Riviera Maya offer free breakfast?

Conrad Tulum Riviera Maya does not offer free breakfast.

Is there a casino at Conrad Tulum Riviera Maya?

No, there is no casino at this hotel.

What time is check-in at Conrad Tulum Riviera Maya?

Check-in begins at 3:00 PM.

Is there free parking at Conrad Tulum Riviera Maya?

This hotel offers free valet parking.

Does Conrad Tulum Riviera Maya have a pool?

Conrad Tulum Riviera Maya features 3 outdoor pools.

Does Conrad Tulum Riviera Maya have a restaurant?

There are 7 onsite restaurants, offering options like local and international cuisine, ocean views, and al fresco dining.

Does Conrad Tulum Riviera Maya have a spa?

This hotel has a spa, which features massages, mani/pedis, and body wraps.

How close is Conrad Tulum Riviera Maya to downtown Tulum?

Conrad Tulum Riviera Maya is 13.1 mi away from Tulum.

Conrad Tulum Riviera Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 105 out of 146 reviews" "
Rating 8 - Good. 13 out of 146 reviews" "
Rating 6 - Okay. 13 out of 146 reviews" "
Rating 4 - Poor. 9 out of 146 reviews" "
Rating 2 - Terrible. 6 out of 146 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Adina

Traveled with partner
Liked: Amenities
Booked our babymoon here and everything was perfect. Very clean property, attentive staff and great food. Will definitely come back!
Stayed 7 nights in Jan 2024

10/10 Excellent

Thomas, Ridgewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is AMAZING! The staff is KIND, HELPFUL, FRIENDLY, ACCOMIDATING. The food is out of this world! Be prepared to spend money If you want to enjoy the luxaries to the fullest extent!
Stayed 5 nights in Jan 2024

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

ALFREDO

Stayed 4 nights in Jan 2024

2/10 Terrible

anna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Extremely expensive for what they offer. Definitely not an upscale hotel. Spent tow nights to on a mildewy mattress, closet light would not turn off and our bed faced the closet. Not once did they clean our room even after requesting specifically that they please make our room and provide fresh towels. Very average beach and terrible food. Definitely not worth the cost.
Stayed 2 nights in Dec 2023

10/10 Excellent

Christina Bernheim

Stayed 5 nights in Nov 2023

6/10 Okay

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 10 nights in Dec 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Fakhteh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel in Tulum
Stayed 3 nights in Nov 2023