5 Star Hotels in Petaling Jaya, Malaysia

Hilton Petaling Jaya is a good place to stay. It has potential to be a great place but is obscured by small details. The following review is after staying nearly 40 days in a two-month period at this hotel and having observed most of the day to day operations therein. First, the organization seems to be oblivious of competitive environment and insist on rates that keep them out of market. Second, top management of the hotel is disconnected with business guests who are most likely to come again and again. Executive Lounge could easily use an upgrade from black and white printer, which was out of ink, to a color printer. There is also a business center but it was not free. Internet access in the rooms is rather expensive; as is the in-room telephone calling rates particularly for International calling. This makes road warriors bring their laptops to executive lounge for "free" internet access and call their homes via Skype; talking to the laptop microphone and video calling can be irritating to other lounge members who're there to relax. Staff do not stop such abuse for fear of offending members though it is inconvenient for other members. The list goes on. In general, paying attention to detail has to be a Top Management function. Many of the service workers are diligent but without authority. Minor improvements can make this a great experience for repeat business customers, only if the Hilton group wants to listen and improve the facility. There is NO free internet, breakfast unless you pay for and upgrade to the Executive Floor.