The entire travel industry is experiencing an unprecedented increase in service requests from customers due to the overwhelming impact of the novel coronavirus (COVID-19).
We’re really sorry for such long wait times due to the increase in call volumes. Every Travelocity team member who can help is working to add more capacity, self-service options, and collaborating with many thousands of our global travel partners.
Importantly, we are focused on customers with travel in the next 72 hours. If your travel is not immediate, please visit this site that includes newly built online tools to help you change or cancel travel plans electronically yourself.
Here's what you need to know:
Customers with Lodging Bookings (non-package/bundle):
Customers with Flight Bookings (non-package/bundle):
While we are adjusting our operations and policies as quickly as possible, we do ask for patience and reiterate that if your travel is not within the next 72 hours, please hold off contacting us so we can prioritize urgent customer queries and resolve cases faster.
We thank you for your continued understanding. There’s nothing more important to us than you, our customers, remaining safe through this stressful time. All of us at Travelocity value you and are grateful for your business.
If there’s one thing we know, it’s that travelers are resilient. The World Health Organization currently recommends we maintain “social distancing” to protect ourselves. If you are planning future travel, please keep the following in mind:
If you’re planning to travel domestically or internationally, know that for the most part, the industry is operating business as usual. Consider following the below tips for a seamless trip: