Employee Juan Lara from the Queretaro Mexico airport helped me when I checked in and throughout the delayed flight that caused me to miss my connection flight. Your employee excelled in my books by helping me through this process Of rebooking and the complementary vouchers given to me and my sons for missed flight. This employee has been the one who attended my family on this occasion and our previous one and has always been a pleasure. I’m would like to let you know that I will forever be great full to him for his patience, kindness and for going out of his way to help us and make us feel comfortable even in a stressful time for him as well. If you could thank him from the pregnant lady with two boys that had the toy motorcycle that had to stay another day in Querétaro I would like to say thank you!