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Best Western Plus Grand Hotel Zhangjiajie

4.5 star property
4.5-star luxury hotel perfect for exploring Zhangjiajie

Choose dates to view prices

Photo gallery for Best Western Plus Grand Hotel Zhangjiajie

Lobby
Aerial view
1 bedroom, premium bedding, down comforters, minibar
Breakfast for a fee
Rainfall showerhead, free toiletries, hair dryer, bathrobes
Reviews
6.4

Explore the area

Map
North of Dayong Park, Ziwu Westroad, Zhangjiajie, Hunan, 416680
  • Popular LocationZhangjiajie National Forest Park8 min drive
  • AirportZhangjiajie (DYG)16 min drive
  • Popular LocationTianmen Mountain Cable Car22 min drive
  • Popular LocationTianmen Mountain of Zhangjiajie37 min drive

Room options

About the neighborhood

Zhangjiajie

Central Zhangjiajie getaway .A stay at this Yongding hotel places you within 3 miles (5 km) of Puguang Temple and 6 miles (10 km) of Yuhuangdong Grotto. Zhangjiajie National Forest Park and Great Gate at Tianmen Mountain are also within 6 miles (10 km).

What's nearby

  • Zhangjiajie National Forest Park - 8 min drive
  • Great Gate at Tianmen Mountain - 10 min drive
  • Tianmen Mountain Cable Car - 22 min drive
  • Tianmen Mountain - 36 min drive
  • Tianmen Mountain of Zhangjiajie - 37 min drive

Getting around

  • Zhangjiajie (DYG) - 16 min drive

Restaurants

  • 老史三下锅 - 18 min walk
  • 绿之源 - 3 min drive
  • 这样吧 - 3 min drive
  • 韦斯特酒店大堂吧.薇慢生活 - 2 min drive
  • 天子茶庄 - 18 min walk

About this property

Best Western Plus Grand Hotel Zhangjiajie

4.5-star luxury hotel perfect for exploring Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie offers its guests a full-service spa, a sauna, and a fitness center. There's a restaurant on site. A business center and meeting rooms are available.

Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Best Western Plus Grand Hotel Zhangjiajie. Self parking is free.

  • 150 guestrooms or units
  • 26 levels
  • Meeting rooms
  • Built in 2013
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Dining venue
Best Western Plus Grand Hotel Zhangjiajie offers 150 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. Cable television is provided. Bathrooms include rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

This Zhangjiajie hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include manicures and pedicures. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 5 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: High-speed internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Breakfast available for a fee
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 1:00 PM
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500.00 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, JCB International, and Union Pay.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Best Western Plus Grand Zhangjiajie
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Plus Zhangjiajie Zhangjiajie
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Best Western Plus Grand Hotel Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

How close is Best Western Plus Grand Hotel Zhangjiajie to the airport?

Best Western Plus Grand Hotel Zhangjiajie is 4.9 mi (16-min drive) away from the Zhangjiajie (DYG) airport, the closest popular airport to the property.

Does Best Western Plus Grand Hotel Zhangjiajie have an airport shuttle?

Airport shuttle services are not available at Best Western Plus Grand Hotel Zhangjiajie.

Does Best Western Plus Grand Hotel Zhangjiajie offer free breakfast?

Best Western Plus Grand Hotel Zhangjiajie does not offer free breakfast.

Is there a casino at Best Western Plus Grand Hotel Zhangjiajie?

No, there is no casino at this hotel.

What time is check-in at Best Western Plus Grand Hotel Zhangjiajie?

Check-in begins at 1:00 PM.

Is there free parking at Best Western Plus Grand Hotel Zhangjiajie?

This hotel offers free self parking.

Does Best Western Plus Grand Hotel Zhangjiajie have a pool?

Best Western Plus Grand Hotel Zhangjiajie does not have a pool.

Does Best Western Plus Grand Hotel Zhangjiajie have a restaurant?

Best Western Plus Grand Hotel Zhangjiajie is home to Yage Western Restaurant, which features Chinese cuisine.

Does Best Western Plus Grand Hotel Zhangjiajie have a spa?

This hotel has a spa, which features mani/pedis.

How close is Best Western Plus Grand Hotel Zhangjiajie to downtown Zhangjiajie?

Best Western Plus Grand Hotel Zhangjiajie is 4.6 mi away from Zhangjiajie.

Best Western Plus Grand Hotel Zhangjiajie Reviews

Reviews

6.4
Rating 10 - Excellent. 2 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 8 out of 27 reviews" "
Rating 4 - Poor. 3 out of 27 reviews" "
Rating 2 - Terrible. 3 out of 27 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
No help with english at all Did not want to help and no atm
Stayed 8 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019

4/10 Poor

Brian, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Zero English capability. Hotel and facilities are dated and in poor repair.
Stayed 2 nights in Oct 2018

2/10 Terrible

Kitten, New York, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.
Stayed 2 nights in Sep 2018

2/10 Terrible

Juanelo

Disliked: Cleanliness, property conditions & facilities, room comfort
did not like it.
yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)
Stayed 2 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
I was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not. A very comfortable stay overall.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
nice reasonably priced hotel
overall hotel is good but ac don't work no matter what you do it is set at 26.5 which is way too hot for some people. breakfast is average. for the price it is good except too hot for us to be comfortable.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Nice for an hotel in the middle of the country
The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could. Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.

6/10 Okay

Marika

Liked: Room comfort
Ok... Not Best Westerns Best
I had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)

6/10 Okay

sweta, US

Unclean
I felt the hotel was not that clean. I felt it was not worth the money.