4/10 Poor
Colton
Traveled with family and small children, Traveled with partner, Traveled with family
Oct 25, 2025
Disliked: Cleanliness
We normally have a great stay here, and it’s our go to hotel, however this time the cleanliness was awful. We got back to our room pretty late and wanted to shower before bed. The bathroom was disgusting. The tub had dirt coming out of the jets when we used the water, there was a ton of build up on the shower head and the faucet, there looked to be mold in the corners, and there was a rust colored substance on the tub. At first I thought it was discoloration but as soon as water hit it the substance came right off. It appeared the tub was never cleaned during maid service. I have pictures of everything. We opted to use the sink instead of the shower as it was so late and we were exhausted. Our toddler had already fallen asleep so we opted to wait until this morning to say anything since the beds were ok. Then this morning before checking out, I saw a roach in the bathroom crawling on the floor. Again I have a photo. When my husband mentioned this to the front desk staff the only thing they said was “well why didn’t you say anything last night” as if we were at fault for the lack of cleaning done in the room. Honestly we had every intention of extending our stay for another night but after that we opted to book a room at a new hotel instead. I would prefer a refund for our stay as it was definitely not up to standard.
Colton
Stayed 1 night in Oct 2025