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Sugar Mill hotel

4.0 star property
4-star beachfront hotel near Apple Bay

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Photo gallery for Sugar Mill hotel

Restaurant
Exterior
Exterior
Restaurant
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
main street, West End, Tortola
  • Place, Little Carrot Bay
    ‪1 min walk‬
  • Place, North Shore Shell Museum
    ‪1 min walk‬
  • Place, Apple Bay
    ‪6 min walk‬
  • Airport, Tortola (EIS-Terrance B. Lettsome Intl.)
    ‪24 min drive‬

Room options

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DeLuxe Studios

10.0 out of 10
Exceptional
(14 reviews)
  • Sea view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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Tiffany Prestige

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 320 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

West End

Beachfront retreat .A stay at this hotel places you within half a mile (1 km) of Apple Bay and 3 miles (5 km) of Smuggler's Cove Beach. Sage Mountain National Park and Tortola Cruise Ship Port are also within 6 miles (10 km).

What's nearby

  • Little Carrot Bay - 1 min walk - 0.0 miles
  • North Shore Shell Museum - 1 min walk - 0.1 miles
  • Great Carrot Bay - 3 min walk - 0.2 miles
  • Apple Bay - 6 min walk - 0.3 miles
  • Tortola Cruise Ship Port - 11 min drive - 6.4 miles

Getting around

  • Terrance B. Lettsome Intl. Airport (EIS) - 47 min drive

Restaurants

  • ‪Sebastian’s Seaside Grill - ‬2 min drive
  • ‪Myetts Garden & Grill - ‬4 min drive
  • ‪Omar’s Dockside - ‬9 min drive
  • ‪Grizzle Meat Chip Schmitzer - ‬9 min drive
  • ‪Peg Legs - ‬9 min drive

About this property

Sugar Mill hotel

4-star beachfront hotel near Apple Bay
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. At Sugar Mill hotel, pamper yourself with a treatment at the full-service spa and enjoy amenities like an outdoor pool.

Free breakfast is available daily. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. Public spaces have free WiFi. This beach hotel also offers a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 4-star West End hotel.

  • 12 guestrooms or units
  • 2 dining venues
  • 3 bars or lounges
  • Cooked-to-order breakfast (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • 1 conference room
Sugar Mill hotel offers 12 air-conditioned accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Accommodations offer separate sitting areas. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with digital channels. Accommodations at this 4-star hotel have kitchenettes with refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. The spa is open daily.

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Property amenities

Family friendly

  • In-room kitchenette
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 10:00 AM
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • Designer stores
  • Free beach club
  • Full-service spa
  • Library
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Ice maker
  • Kitchenette
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 3 percent for credit card payments
There is no front desk at this property
Guests will receive an email within 7 days before arrival with check-in instructions; your host will greet you
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • Pets and service animals are not allowed at Sugar Mill hotel

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sugar Mill hotel Hotel
Sugar Mill hotel West End
Sugar Mill hotel Hotel West End

Frequently asked questions

How close is Sugar Mill hotel to the airport?

Sugar Mill hotel is 12.5 mi (47-min drive) away from the Terrance B. Lettsome Intl. Airport (EIS) airport, the closest popular airport to the property.

How much does it cost to stay at Sugar Mill hotel?

As of Jun 15, 2026, prices found for a 1-night stay for 2 adults at Sugar Mill hotel on Jul 7, 2026 start from $465, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Sugar Mill hotel have an airport shuttle?

Airport shuttle services are not available at Sugar Mill hotel.

How close is Sugar Mill hotel to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Sugar Mill hotel offer free breakfast?

Sugar Mill hotel offers free cooked-to-order breakfast every day from 8:00 AM to 10:00 AM.

Is there a casino at Sugar Mill hotel?

No, there is no casino at this hotel.

What time is check-in at Sugar Mill hotel?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

Is there free parking at Sugar Mill hotel?

This hotel offers free self parking.

Does Sugar Mill hotel have a pool?

Sugar Mill hotel features an outdoor pool.

Does Sugar Mill hotel have a restaurant?

Yes, there are 2 restaurants on site.

Does Sugar Mill hotel have a spa?

This hotel has a spa, which features deep-tissue massages.

How close is Sugar Mill hotel to downtown West End?

Sugar Mill hotel is 1.1 mi away from West End.

Sugar Mill hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 62 out of 73 reviews
Rating 8 - Good. 7 out of 73 reviews
Rating 6 - Okay. 2 out of 73 reviews
Rating 4 - Poor. 0 out of 73 reviews
Rating 2 - Terrible. 2 out of 73 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Fred

Liked: Amenities
Amazing staff, great location and the food was the best we found on the island.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
One of our favorite small boutique resorts!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Henry

Liked: Cleanliness
Fabulous service, food and location.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel! Highly recommend! Gorgeous property, great staff, amazing food. Looking forward to next time!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jeffrey

I had an excellent stay at sugar mill resort. The staff was more than accom
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful, personal touches throughout, exquisite location
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
The charm of the Facility was a top pick. From our suite having great views and charm. We loved the restaurant at nite on site with it’s great food and “old Caribbean charm” as an old sugar mill. The small boutique feel of the site and charming staff all added up to a top niche Location
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
We generally had a very good experience at this p[roperty. Staff always well attentive, good food, great location.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Staying at the Sugar Mill was lovely from beginning to end. The rooms are wonderful, with spectacular views. Everyone was helpful, kind and courteous. The food is wonderful! We are already looking forward to our next visit!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
The best food I’ve eaten in my travels in the Caribbean including over 7 Sandals resorts.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Pamela Jayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay great food too.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay, wonderful staff, excellent restaurants
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
We had the most wonderful stay from start to finish. Our room had a beautiful view and was absolutely spotless. We enjoyed hanging by the pool with the option of hanging out at the beach. The breakfasts couldn’t be beat and my husband is going to go through withdrawals since he can’t have his rum French toast everyday. Andrea was a first rate manager and totally attentive to our needs. Having seen many of the other establishments, we know we made the right choice and highly recommend the Sugar Mill for your next stay.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Craig

Liked: Cleanliness, amenities, property conditions & facilities
Very
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the West end.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Kjell

Liked: Cleanliness, amenities, property conditions & facilities
Room exceptional as always.Pool fantastic. Best restaurant on the ist
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

KRISTI

Looks like a beautiful resort. Unfortunately, flight was delayed & could not make it to resort in time for reservation
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The owners , who are a married couple, provide a wonderful welcome when you arrive
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room. Nice view of the ocean. Only dining option was hotel restaurant which was overpriced and not that good. Manager was ungracious if not surly.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay ever! Staff was amazing
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Hassan

Liked: Cleanliness, amenities, property conditions & facilities
Great job, keep it up
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Travis Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would give it 15 out of 10 stars if I could! Great stay and experience with wonderful staff!
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Geneviève

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, third stay and always an amazing experience.
Stayed 4 nights in May 2023
Verified

10/10 Excellent

Christa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional Caribbean hotel, upscale with nice amenities. The owners were on site, great hospitality, excellent food. Staff friendly, helpful and truly interested in making our stay memorable.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Well run, beautiful and charming. Food was outstanding!
Stayed 2 nights in Jul 2024