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Hilton Waikoloa Village

4.0 star property
4-star beachfront resort near Mauna Lani Resort Golf Course

Choose dates to view prices

Photo gallery for Hilton Waikoloa Village

Exterior
Palace One Bedroom Suite, 1 King Bed, Ocean View | View from room
3 outdoor pools
Exterior
Courtyard

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Parking available
  • Spa
  • Hot Tub

Explore the area

View in a map
69-425 Waikoloa Beach Dr, Waikoloa, HI, 96738
  • Waikoloa Beach Golf Course
    ‪1 min walk‬
  • Anaehoomalu Beach
    ‪3 min walk‬
  • Kings Shops
    ‪12 min walk‬
  • Kailua-Kona, HI (KOA-Kona Intl.)
    ‪35 min drive‬

Room options

View all photos for Makai Room, 1 King Bed, Ocean View

Makai Room, 1 King Bed, Ocean View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 1 King Bed, Ocean View

7.8 out of 10
Good
(6 reviews)
  • 530 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Palace One Bedroom Suite, 1 King Bed, Ocean View

Palace One Bedroom Suite, 1 King Bed, Ocean View | View from room

Palace One Bedroom Suite, 1 King Bed, Ocean View

  • 1085 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated) | Living area | Flat-screen TV, DVD player, pay movies, MP3 dock

Grand Suite, 1 Bedroom, Resort View (Palace Grand, Newly Renovated)

  • 1 bedroom
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Resort View

View from room

Room, 2 Queen Beds, Resort View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 1 King Bed with Sofa bed, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Accessible, Ocean View (Mobility & Hearing)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Resort View

Room, 1 King Bed, Resort View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 1 King Bed, Resort View

  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated) | Living area | Flat-screen TV, DVD player, pay movies, MP3 dock

Grand Suite, 1 Bedroom, Ocean View (Palace, Royal Ocean, Newly Renovated)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Ocean View (Palace Grand, Newly Renovated)

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

View from room

Palace Presidential Suite, 1 bedroom, Ocean View, 1 King Bed

  • 2330 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Makai Room, 2 Queen Beds, Ocean View

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Hearing Accessible, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Makai One Bedroom Suite, 2 Queen Beds, Ocean View

Flat-screen TV, DVD player, pay movies, MP3 dock

Makai One Bedroom Suite, 2 Queen Beds, Ocean View

8.0 out of 10
Very good
(1 review)
  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

Flat-screen TV, DVD player, pay movies, MP3 dock

Palace Presidential Suite, 1 King Bed, Ocean View (Roll In Shower, Hearing)

  • 2330 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View (Makai)

Flat-screen TV, DVD player, pay movies, MP3 dock

Presidential Suite, 1 Bedroom, Ocean View (Makai)

  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Makai Room, 1 King Bed, Ocean Front View

Makai Room, 1 King Bed, Ocean Front View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 1 King Bed, Ocean Front View

8.6 out of 10
Excellent
(11 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Makai Room, 2 Queen Beds, Ocean Front View

Makai Room, 2 Queen Beds, Ocean Front View | Premium bedding, in-room safe, laptop workspace, iron/ironing board

Makai Room, 2 Queen Beds, Ocean Front View

7.2 out of 10
Good
(7 reviews)
  • 530 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors

Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors | Living area | Flat-screen TV, DVD player, pay movies, MP3 dock

Makai 1 Bedroom Owner Suite, Ocean View, 1 King & Queen Sofa Bed, two floors

  • 1085 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Room, 2 Queen Beds, Resort View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 2 Queen Beds, Resort View (Palace Grand, Newly Renovated)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Makai One Bedroom Suite, 1 King Bed, Ocean View

Makai One Bedroom Suite, 1 King Bed, Ocean View | View from room

Makai One Bedroom Suite, 1 King Bed, Ocean View

  • 1184 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Grand Room, 1 King Bed with Sofa bed, Ocean View (Palace Grand, Newly Renovated)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Grand Room, 1 King Bed with Sofa bed, Ocean View (Palace Grand, Newly Renovated)

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 1 King Bed, Ocean View (Pal Grd, Bathtub)

Premium bedding, in-room safe, laptop workspace, iron/ironing board

Room, 1 King Bed, Ocean View (Pal Grd, Bathtub)

  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Waikoloa

Beachfront retreat .Your stay at this Waikoloa resort places you within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. Anaehoomalu Beach and Kings Shops are also within half a mile (1 km).
View more Resorts in WaikoloaOpens in a new window

What's nearby

  • Waikoloa Beach Golf Course - 1 min walk - 0.0 miles
  • Anaehoomalu Beach - 3 min walk - 0.2 miles
  • Dolphin Quest - 7 min walk - 0.4 miles
  • Kings Shops - 12 min walk - 0.7 miles
  • Genesis Gallery - 14 min walk - 0.8 miles

Getting around

  • Kona Intl. Airport (KOA) - 29 min drive

Restaurants

  • ‪Starbucks - ‬19 min walk
  • ‪A-Bay's Island Grill - ‬14 min walk
  • ‪Tropics Ale House - ‬7 min walk
  • ‪L&L's Hawaiian Barbeque - ‬3 min drive
  • ‪Kona Tap Room - ‬5 min walk

About this property

Hilton Waikoloa Village

4-star beachfront resort near Mauna Lani Resort Golf Course
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with cabanas (surcharge). At Hilton Waikoloa Village you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants and 2 coffee shops/cafes, as well as a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 5 bars/lounges. WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts, and a health club. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Waikoloa resort.

  • 647 guestrooms or units
  • 6 levels
  • 3 buildings
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 66000 sq ft of conference space
  • 6132 sq m of conference space
  • Built in 1988
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Hilton Waikoloa Village offers 647 accommodations with MP3 docking stations and DVD players. Rooms open to furnished balconies or patios. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Similar properties

3 outdoor pools, sun loungers

Hilton Grand Vacations Club Ocean Tower Waikoloa Village

  • Pool
  • Spa
  • Waterslide
  • Restaurant
3.8 out of 5, Good, 1,003 reviews
$239 nightly
The price is $282
Sep 7 - Sep 8
Total with taxes and fees
Hilton Grand Vacations Club Ocean Tower Waikoloa Village

Property amenities

Family friendly

  • 3 outdoor pools
  • Beach toys
  • Children's games
  • Children's pool
  • DVD player
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (USD 48 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 55 for adults and USD 27.50 for children
  • 2 beach bars
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants

Things to do

  • 27-hole adjacent golf course
  • 3 hot tubs
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Health club
  • Kayaking
  • Outdoor tennis court
  • Paddleboard
  • Pilates classes
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • MP3 dock
  • Pay movies

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Fitness/yoga classes
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 55 for adults and USD 27.50 for children
  • Uncovered self parking fee: USD 48 per night (in/out privileges)
  • Uncovered valet parking fee: USD 55 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - TA 063-091-0976-01
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The tax ID number is TA 063-091-0976-01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Pool access available from 8 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Village Hotel Waikoloa
Hilton Village Waikoloa
Hilton Waikoloa
Hilton Waikoloa Village
Waikoloa Hilton
Waikoloa Hilton Village
Waikoloa Village
Waikoloa Village Hilton
Hawaii Hilton Waikoloa Village
Hilton Waikoloa Village Hotel Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Hotel
Hilton Village Resort
Hilton Village Hotel Waikoloa
Hawaii Hilton Waikoloa Village
Waikoloa Hilton
Hilton Village Waikoloa
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Resort
Hilton Waikoloa Village Waikoloa
Hilton Waikoloa Village Resort Waikoloa

Frequently asked questions

How close is Hilton Waikoloa Village to the airport?

Hilton Waikoloa Village is 21.9 mi (35-min drive) away from the Kamuela, HI (MUE-Waimea-Kohala) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Waikoloa Village?

As of Sep 6, 2025, prices found for a 1-night stay for 2 adults at Hilton Waikoloa Village on Sep 8, 2025 start from $319.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Waikoloa Village have an airport shuttle?

Airport shuttle services are not available at Hilton Waikoloa Village.

How close is Hilton Waikoloa Village to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Hilton Waikoloa Village offer free breakfast?

Free breakfast isn’t provided at Hilton Waikoloa Village, but buffet breakfast is offered for a fee of USD 55 for adults and USD 27.50 for children. It's available every day from 7 AM to 10:30 AM.

Is there a casino at Hilton Waikoloa Village?

No, there is no casino at this resort.

What time is check-in at Hilton Waikoloa Village?

Check-in start time: 4 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Hilton Waikoloa Village?

Free parking is not available at this resort. Self parking is available for USD 48 per night, and valet parking for USD 55 per night.

Does Hilton Waikoloa Village have a pool?

Hilton Waikoloa Village features 3 outdoor pools and a children's pool. Guests can enjoy pool access from 8 AM to 10:00 PM.

Does Hilton Waikoloa Village have a restaurant?

Yes, there are 8 restaurants on site.

Does Hilton Waikoloa Village have a spa?

This resort has a spa, which features Swedish massages, body wraps, and aromatherapy.

How close is Hilton Waikoloa Village to downtown Waikoloa?

Hilton Waikoloa Village is 6.6 mi away from Waikoloa.

Hilton Waikoloa Village Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 544 out of 1050 reviews
Rating 8 - Good. 235 out of 1050 reviews
Rating 6 - Okay. 159 out of 1050 reviews
Rating 4 - Poor. 70 out of 1050 reviews
Rating 2 - Terrible. 42 out of 1050 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Stayed 4 nights in Jun 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in May 2025

10/10 Excellent

Ashlee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort offers so much in the property. Don’t rely on the tram/canal boat. You will be walking a lot BUT it’s worth it.
Stayed 6 nights in May 2025

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property and experience!!!
Stayed 6 nights in May 2025

10/10 Excellent

Mathilde

Liked: Cleanliness, amenities, property conditions & facilities
A unique place with a lot of activities
Stayed 1 night in May 2025

6/10 Okay

Elizabeth

Traveled with family
Liked: Amenities, property conditions & facilities
Did not like the smokers above us, no holiday service the crazy noisy people above us and next to us constantly banging all night dropping luggage or chairs 🤔 the cigarette smoke was the worst
Stayed 6 nights in May 2025

10/10 Excellent

Edward

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an all around great stay. The pools and decor are amazing! I would definitely recommend this stay!
Stayed 3 nights in May 2025

4/10 Poor

Erica

Stayed 7 nights in May 2025

6/10 Okay

Danyelle

Stayed 5 nights in May 2025

2/10 Terrible

Julie

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
🔴 Challenges to Be Aware Of 🚶‍♂️ Distance to Parking     •    Getting from your room to your car is a long trek—about 1,500 steps one way (approx. 3,000 steps round trip).     •    A tram system is available, but it’s often inconvenient—rarely heading the direction you need and slow to arrive.     •    Most guests end up walking the entire distance, which can be frustrating, hot, especially with children or gear. 💸 Resort Pricing     •    Be prepared for extremely high on-site prices:     •    A single pizza can cost $78     •    Sunscreen is priced at $40     •    Prices feel excessive and not family-friendly. 🚗 Extra Charges     •    Expect to pay a $50/day parking fee     •    In addition, there’s a $50/day resort fee     •    These hidden costs add up quickly and can make the stay feel overpriced. 🧹 Housekeeping Policy     •    Room cleaning requires a 24-hour advance notice.     •    While the intent may be to reduce unnecessary cleaning, it’s inflexible for guests with unpredictable schedules. ⸻ ✅ What We Loved 🌊 The Lagoon     •    The lagoon was a highlight of the stay—beautiful, relaxing, and a great place for families to enjoy. ⸻ Final Thoughts This resort has some incredible natural features, like the lagoon, but logistical issues and excessive pricing can significantly impact your overall experience. Consider these factors when deciding if it’s the right fit for your trip.
Stayed 8 nights in May 2025

10/10 Excellent

Roxann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! Big enough to explore for several days! We got to see turtles swimming in the Lagoon Beach and the paddleboard yoga was great.
Stayed 6 nights in May 2025

4/10 Poor

Lorraine

Traveled with family
Liked: Amenities
Disliked: Staff & service
Room was guaranteed at 4pm. Not ready and we checked in at 1pm. Moved us to a different room which was poorly kept- dirty, dusty, blood stains on pillows. Never been used or cleaned. Asked for manager and moved us. Our entire 1st day was wasted. Staff is not kind and not accommodating. The large pools and lagoon is nice and well maintained. But the rooms are old and not worth it. Property needs to be updated. Need a breakfast spot that serves a la carte not just a buffet. The little coffee shop sold out of all pastries by 8am. Just not what I expected. Thought service would be great. Will not return. Going to continue staying at Marriott.
Stayed 4 nights in May 2025

10/10 Excellent

Tiffany, Elkhorn

Traveled with family
Liked: Amenities
Our room had a beautiful view of the ocean AND dolphins! We enjoyed the lagoon and all of the restaurants.
Stayed 7 nights in May 2025

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property:. Quiet and well maintained. Staff very helpful, even brought me extra bedding in the middle of the night. Loved the dolphins.Only downside is not a lot of food options in the evening.
Stayed 4 nights in May 2025

8/10 Good

Siddharth

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

6/10 Okay

Chris

Traveled with family
I was disappointed nobody cleaned the room even after 4 days. I called and they promptly tried to clean it after 5pm which isn't OK. The many texts were nice but staff and texts do NOT match. Poor communication. Staff was nice and accommodating otherwise. The Ocean Tower could use a nice venue for drinks and music in the evenings.
Stayed 6 nights in May 2025

10/10 Excellent

Jesus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Gloria

Stayed 2 nights in May 2025

6/10 Okay

Daniel

Liked: Staff & service
Didn’t like I had to wait an hour for someone to come fix my room door so I could get in!
Stayed 5 nights in May 2025

10/10 Excellent

Jennifer, Fort Drum

Liked: Cleanliness, amenities
This was our second time here and we had a wonderful stay. I do wish that the weights room was updated. Other than that, fabulous all around.
Stayed 2 nights in May 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful resort but hard to get around at times— tram times were long.
Stayed 3 nights in May 2025

6/10 Okay

Andres

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of your managers, Carl, was incredibly rude and long story short, I paid for a private cabana, your most expensive one. The oasis with its own spa, and someone tried to walk in and use it. When she was informed it was private she decided to complain and ME AND MY PARTY were kicked out instead of that person being told that it was indeed reserved. Unprofessional, completely disrespectful to a PAYING customer, and completely wrong to side with someone trying to take advantage of your facilities without paying. We will be taking this further.
Stayed 7 nights in May 2025

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Melinda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Views are nice and lagoon and fun. The property had obviously been neglected however. Lots of trash around the grounds. Floors were dusty and dirty. Pool party at kohala pool was super loud. Limited dining with no overlapping hours. Room service menu was awful. May dining locations were closed during our trip as was the hours of restaurants (i.e. kpc is closed sunday and monday, and kona lounge is closed Tuesday and Wednesday). Will not be returning, the overall cost is not worth it.
Stayed 6 nights in May 2025