4/10 Poor
Juan Carlos
Traveled with partner
Oct 19, 2025
Liked: Cleanliness, staff & service
Disliked: Amenities
Although this hotel is officially rated five stars, the experience feels to four stars, and in some areas, not even that.
To start with something positive, the mattress is very comfortable, which made for good sleep quality. However, the pillows were unbearable, too firm and flat (similar to those used in the 90s). When I asked for replacements, the new ones arrived with an unpleasant smell.
The bathroom design is extremely impractical. It’s separated from the bedroom by a transparent glass wall, which already compromises privacy, and the lighting system makes no sense: it’s motion-sensor activated and turns on automatically every time someone walks in. This means that if you use the bathroom in the middle of the night, the entire room lights up, waking up anyone sleeping.
The breakfast was the biggest letdown. It’s not a buffet but a fixed set of items brought to the table, and unfortunately, the quality is poor. The breads were hard and flavorless, the salmon tasted cheap, and the cheeses were dry and unappealing. The pineapple was fresh and good, but that’s about it. For anyone lactose intolerant or with dietary restrictions, the options are almost nonexistent. When I asked for goat or pecorino cheese (in Italy), the waiter said they only had regular cow’s milk cheeses. Considering this is supposed to be a five-star hotel, and breakfast is not cheap, it’s simply unacceptable.
On a positive side Staff were nice.
Juan Carlos
Stayed 2 nights in Oct 2025
