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SureStay Hotel by Best Western North Vancouver Capilano

2.5 star property
Hotel near Stanley Park in District of North Vancouver

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Photo gallery for SureStay Hotel by Best Western North Vancouver Capilano

Lobby
Exterior
Seasonal outdoor pool
1 bedroom, individually furnished, desk, laptop workspace
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

View in a map
1634 Capilano Road, District of North Vancouver, BC, V7P 3B4
  • Place, Park Royal
    ‪13 min walk‬
  • Place, Stanley Park
    ‪3 min drive‬
  • Place, Capilano Suspension Bridge
    ‪3 min drive‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(63 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(37 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(9 reviews)
  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

Combined shower/tub, free toiletries, hair dryer, towels

Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed)

  • 200 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, individually furnished, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(18 reviews)
  • 196 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

8.8 out of 10
Excellent
(42 reviews)
  • 200 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, individually furnished, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

District of North Vancouver

Pemberton Heights stay.Your stay at this Pemberton Heights hotel places you within 3 miles (5 km) of Stanley Park and The Shipyards. Robson Street and Canada Place Cruise Ship Terminal are also within 6 miles (10 km).

What's nearby

  • Park Royal - 13 min walk - 0.7 miles
  • Capilano River Regional Park - 16 min walk - 0.9 miles
  • Ambleside Park - 19 min walk - 1.1 miles
  • Stanley Park - 3 min drive - 1.8 miles
  • Capilano Suspension Bridge - 3 min drive - 1.4 miles

Getting around

  • Vancouver Waterfront Station - 17 min drive
  • North Vancouver Station - 20 min walk
  • Vancouver Intl. Airport (YVR) - 38 min drive

Restaurants

  • ‪Park Royal South Food Court - ‬16 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Tim Hortons - ‬10 min walk
  • ‪Five Guys - ‬17 min walk
  • ‪Bourbon St Grill - ‬16 min walk

About this property

SureStay Hotel by Best Western North Vancouver Capilano

Hotel near Stanley Park in District of North Vancouver
There's a restaurant on site. WiFi is free in public spaces. A seasonal outdoor pool, tour/ticket assistance, and laundry facilities are also featured at SureStay Hotel by Best Western North Vancouver Capilano. Free self parking is available.

Smoking is allowed in designated areas at this District of North Vancouver hotel.

  • 74 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Smoking in designated areas
  • Dining venue
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

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Property amenities

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 17 to 35 for adults and CAD 10 to 20 for children
  • A restaurant

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 17 to 35 for adults, and CAD 10 to 20 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open May 21 and close October 01.
  • Children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at SureStay Hotel by Best Western North Vancouver Capilano.

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

Frequently asked questions

How close is SureStay Hotel by Best Western North Vancouver Capilano to the airport?

SureStay Hotel by Best Western North Vancouver Capilano is 4.1 mi (15-min drive) away from the Vancouver Harbour Flight Centre (CXH) airport, the closest popular airport to the property.

Does SureStay Hotel by Best Western North Vancouver Capilano have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western North Vancouver Capilano.

How close is SureStay Hotel by Best Western North Vancouver Capilano to the beach?

This hotel is 3.9 mi (15-min drive) from Sunset Beach and 4 mi (8-min drive) from English Bay Beach. Don't forget your sunscreen!

Does SureStay Hotel by Best Western North Vancouver Capilano offer free breakfast?

Free breakfast isn’t offered at SureStay Hotel by Best Western North Vancouver Capilano, but cooked-to-order breakfast is offered for a fee of between CAD 17 and 35 for adults, CAD 10 and 20 for children. It's available every day from 7:00 AM to 1:00 PM.

Is there a casino at SureStay Hotel by Best Western North Vancouver Capilano?

No, there is no casino at this hotel, but Great Canadian Casino at the Holiday Inn (12-min drive) and Grand Villa Casino Hotel and Conference Centre (15-min drive) are nearby.

What time is check-in at SureStay Hotel by Best Western North Vancouver Capilano?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM.

Is there free parking at SureStay Hotel by Best Western North Vancouver Capilano?

This hotel offers free self parking.

Does SureStay Hotel by Best Western North Vancouver Capilano have a pool?

SureStay Hotel by Best Western North Vancouver Capilano features a seasonal outdoor pool.

Does SureStay Hotel by Best Western North Vancouver Capilano have a restaurant?

Yes, there is a restaurant on site.

Does SureStay Hotel by Best Western North Vancouver Capilano have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western North Vancouver Capilano to downtown District of North Vancouver?

SureStay Hotel by Best Western North Vancouver Capilano is 5.4 mi away from District of North Vancouver.

Reviews

SureStay Hotel by Best Western North Vancouver Capilano Reviews

8.2

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 507 out of 1166 reviews
Rating 8 - Good. 383 out of 1166 reviews
Rating 6 - Okay. 147 out of 1166 reviews
Rating 4 - Poor. 70 out of 1166 reviews
Rating 2 - Terrible. 59 out of 1166 reviews

Reviews

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had a medical emergency and front desk staff were extremely helpful in securing a room and addressing our changing needs - highly recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

Wojtek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was to my liking.
Stayed 1 night in Aug 2025

10/10 Excellent

Rupinder

Stayed 3 nights in Aug 2025

8/10 Good

Parminder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Colleen

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location for us is perfect! Travelling from the island to meet up with family and cruise ship in port makes it an ideal location. Staff is so welcoming! Rebooking and updates with messaging options easy and convenient. Restful space, Clean rooms, towels and AC and price point for Lower mainland very competitive. It’s our first choice when visiting here. Thank you!
Stayed 1 night in Aug 2025

4/10 Poor

Lori

Traveled with family
Liked: Cleanliness
Disliked: Staff & service

If you wanna party!

Rooms were clean but I feel like only one person worked there lol there was just a lot of adult partying around the poolside so kids couldn’t use the pool at all with the language and smoking and drinking going on… those kind of butts in the pool aren’t cool.. a few tailgate parties going on… Just not really kid friendly that’s all I asked for more coffee at 8:50 and didn’t receive any till 230? Just no staff available I think… Said they would only come in and clean the room if we had asked for it if not, then they wouldn’t be touched our entire day You get what you pay for I guess lol
Stayed 3 nights in Aug 2025

6/10 Okay

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
The air conditioning didn’t work no screens on windows. Room dated and tired. Parking is restricted spacing.
Stayed 1 night in Aug 2025

8/10 Good

Carol

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
It was good. But I don’t think there should be smoking in the pool area I would stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Rick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ricks stay at the hotel

The hotel was great i booked late and arived at midnight room was really good i would come back
Stayed 1 night in Aug 2025

10/10 Excellent

Clementine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Lisa

Stayed 1 night in Aug 2025

6/10 Okay

Ricky

Liked: Staff & service
Stayed 1 night in May 2025

2/10 Terrible

Amandeep singh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

michael

Stayed 1 night in Aug 2025

2/10 Terrible

Sara

Stayed 1 night in Aug 2025

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, property conditions & facilities
I was asked if we wanted free housekeeping but did not receive.
Stayed 2 nights in Aug 2025

10/10 Excellent

Wade

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best bang for the buck for Vancouver theatre get away weekend.
Stayed 1 night in May 2025

6/10 Okay

Heather

Liked: Staff & service
Great location
Stayed 2 nights in Aug 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Pat

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long drive it was great to have my 9 year old be able to have a swim in the outdoor pool which was very nice. It doesn't look fancy from the outside but for the money in Vancouver on the August long weekend it was great value. It was also very close to everything we wanted to do in Vancouver.
Stayed 1 night in Jul 2025

8/10 Good

Zenobia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay

Restaurant at he hotel and other food options are within walking distance
Stayed 1 night in Aug 2025

8/10 Good

Nicole

Traveled with partner
Liked: Cleanliness, staff & service
Easy location to get to, clean room
Stayed 1 night in Aug 2025

6/10 Okay

charles

Liked: Cleanliness, property conditions & facilities, room comfort
hotel was fine but very expensive for a 3 star hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Shery

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk was friendly.
Stayed 1 night in Aug 2025