10/10 Excellent
GEORGE
Traveled with partner
Feb 26, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very different than the “all inclusive, mega resort experience”. A very basic, simple, quiet atmosphere. ALL staff (especially Nicholas, Alberto, Javier, Wilberth) were wonderful and willing to help in any way. Accommodations were very basic, but clean with very comfortable bed. No TV which was fine and added to the “In the jungle, eco-conscious “ vibe. You are not allowed to bring in any plastic / glass/ cans (national park rules….the hotel is in the park) which prevents putting outside beer / wine etc in your fridge. The process of getting back into the park each time you leave is a royal pain and costs a few dollars every time (how much seems different all the time, pretty disorganized). The Tulum ruins are very walkable and are worth the visit. Beach and the water is beautiful. Another plus, you don’t have to get up at 7am to put your towel on a lounge chair on the beach. There were always chairs available. If you are ok with the very quiet, very basic, in the jungle experience, you will enjoy !
If you want spas, gyms, bars, nightlife this is not the place for you. We enjoyed the slow paced,
No frills, disconnect from the world experience.
(It would also be a big help if all of the hotels in the National Park got together and provided a shuttle into Tulum City. Getting there by taxi and even by car is not easy) There is a convenient shuttle that runs inside the park which is convenient for getting to the ruins or to the park entrance.
GEORGE
Stayed 6 nights in Feb 2025