6/10 Okay
Beryl
Traveled with family
Nov 13, 2023
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We were not provided with information about arrival arrangements or tours even though I had emailed the property about the latter. We were told that the last boat to the property was at 4 or 4.30pm. In fact this was for the public taxi boat and we weren't informed that we could take a private boat if we arrived late. It was all very confusing and stressful.
The property itself is beautiful with lots of animals to watch but the food is not good and we were placed at poorly placed tables and were told where to sit with little option to change places. The rooms are close together so we can hear other guests in their rooms and using the facilities. I had to ask the staff twice to change my sheets and pillows as the former was not clean and the latter smelled bad. They did eventually change them. Also the pool towel was stained do I had to ask to change that also.
The reception staff were generally nice but didn't have a lot of information which we needed.
We had good guides for the excursions organised by Pachira Lodge.
Beryl
Stayed 2 nights in Nov 2023