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Hilton Toronto/Markham Suites Conference Centre & Spa

4.0 star property
Hotel near Flato Markham Theatre, connected to the convention center in Markham

Choose dates to view prices

Photo gallery for Hilton Toronto/Markham Suites Conference Centre & Spa

Bar (on property)
Garden
Meeting facility
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Free WiFi

Explore the area

View in a map
8500 Warden Avenue, Markham, ON, L6G 1A5
  • Place, Flato Markham Theatre
    ‪5 min walk‬
  • Place, First Markham Place
    ‪18 min walk‬
  • Place, Seneca College - Markham Campus
    ‪4 min drive‬
  • Airport, Toronto, ON (YYZ-Pearson Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Kitchen

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Kitchen

  • 653 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchen

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Kitchen

7.0 out of 10
Good
(24 reviews)
  • 653 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Kitchen

Deluxe Suite, 1 King Bed, Kitchen | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Kitchen

8.0 out of 10
Very good
(9 reviews)
  • 691 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Corner

  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed

  • 1184 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible

7.4 out of 10
Good
(12 reviews)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking | Living area | TV, pay movies

Suite, 2 Bedrooms, Non Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • 830 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Executive Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 Bedroom

  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Corner

8.8 out of 10
Excellent
(35 reviews)
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 430 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Corner

8.0 out of 10
Very good
(5 reviews)
  • 678 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Executive Corner Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Executive Corner Suite

  • Sleeps 4

View all photos for Accessible One Bedroom Queen Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Accessible One Bedroom Queen Suite

  • Sleeps 4

View all photos for One Bedroom Corner Two Double Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Corner Two Double Suite

  • Sleeps 4

View all photos for One Bedroom Kitchen Two Double Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Kitchen Two Double Suite

  • Sleeps 4

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(131 reviews)
  • 427 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | TV, pay movies

Suite, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • 678 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

8.6 out of 10
Excellent
(82 reviews)
  • 430 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

One Bedroom Suite King

  • Sleeps 4

One King Bed

  • Sleeps 6

View all photos for One Bedroom Kitchen King Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Kitchen King Suite

  • Sleeps 4

View all photos for One Bedroom Atrium Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Atrium Suite

  • Sleeps 4

View all photos for One Bedroom Deluxe Kitchen Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Deluxe Kitchen Suite

  • Sleeps 4

View all photos for One Bedroom Presidential Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Presidential Suite

  • Sleeps 4

View all photos for One Bedroom Executive Floor Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Executive Floor Suite

  • Sleeps 4

View all photos for One Bedroom Corner King Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Corner King Suite

  • Sleeps 4

View all photos for One Bedroom Two Double Beds Suite

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

One Bedroom Two Double Beds Suite

  • Sleeps 4

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About the neighborhood

Markham

In historical district.You'll be within half a mile (1 km) of Flato Markham Theatre and 2 miles (3 km) of Seneca College - Markham Campus with a stay here. Markham Pan Am Centre and Markville Shopping Center are also within 3 miles (5 km).

What's nearby

  • Flato Markham Theatre - 5 min walk - 0.3 miles
  • Cineplex Cinemas Markham - 16 min walk - 0.9 miles
  • First Markham Place - 18 min walk - 1.0 mile
  • Seneca College - Markham Campus - 4 min drive - 3.4 miles
  • Frederick Horsman Varley Art Gallery - 8 min drive - 1.8 miles

Getting around

  • Centennial Station - 7 min drive
  • Don Mills Station - 10 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 28 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Casa Victoria 紫爵金宴 - ‬7 min walk
  • ‪The Noodle Bar 老朱車仔麵 - ‬3 min walk
  • ‪Shanxi Noodles - ‬12 min walk
  • ‪Maki Mart - ‬2 min walk

About this property

Hilton Toronto/Markham Suites Conference Centre & Spa

Hotel near Flato Markham Theatre, connected to the convention center in Markham
Hilton Toronto/Markham Suites Conference Centre & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 26 meeting rooms. Event space at this hotel measures 45000 square feet (4181 square meters) and includes a conference center. A hot tub, a sauna, and a vending machine are also featured at the business-friendly Hilton Toronto/Markham Suites Conference Centre & Spa. For a fee, parking is available.

Smoking is allowed in designated areas at this Markham hotel.

  • 502 guestrooms or units
  • 10 levels
  • 2 buildings
  • 45000 sq ft of conference space
  • 4181 sq m of conference space
  • Built in 1988
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hilton Toronto/Markham Suites Conference Centre & Spa offers 502 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Televisions come with premium cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include designer toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (CAD 10 per day; includes in/out privileges)
  • Covered valet parking on site (CAD 20 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 28 for adults and CAD 11 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • Pay movies
  • TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Christmas Day:
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 75.00 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 75 lbs per pet
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 20.0 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 28 for adults and CAD 11 for children
  • Uncovered self parking fee: CAD 10 per day (in/out privileges)
  • Covered valet parking fee: CAD 20 per night (in/out privileges)
  • Pet fee: CAD 75.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Access to the pool is available by reservation only. Guests are required to reserve a time slot at the front desk at check-in.

We should mention

  • Pool access available from 7:30 AM to 5:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Conference Centre
Hilton Suites Conference Centre
Hilton Suites Conference Centre Hotel
Hilton Suites Conference Centre Hotel Markham
Hilton Toronto/Markham Suites Conference Centre Hotel Markham
Hilton Toronto/Markham Suites Conference Centre Hotel
Hilton Toronto/Markham Suites Conference Centre Markham
Hilton Toronto/Markham Suites Conference Centre
Hilton Toronto/Markham Suites Conference Centre & Spa Hotel
Hilton Toronto/Markham Suites Conference Centre & Spa Markham

Frequently asked questions

How close is Hilton Toronto/Markham Suites Conference Centre & Spa to the airport?

Hilton Toronto/Markham Suites Conference Centre & Spa is 21 mi (42-min drive) away from the Billy Bishop Toronto City Airport (YTZ) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Toronto/Markham Suites Conference Centre & Spa?

As of Jan 21, 2026, prices found for a 1-night stay for 2 adults at Hilton Toronto/Markham Suites Conference Centre & Spa on Feb 15, 2026 start from $123.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Toronto/Markham Suites Conference Centre & Spa have an airport shuttle?

Airport shuttle services are not available at Hilton Toronto/Markham Suites Conference Centre & Spa.

How close is Hilton Toronto/Markham Suites Conference Centre & Spa to the beach?

This hotel is 18.2 mi (39-min drive) from Scarborough Crescent Park.

Does Hilton Toronto/Markham Suites Conference Centre & Spa offer free breakfast?

Free breakfast isn’t provided at Hilton Toronto/Markham Suites Conference Centre & Spa, but buffet breakfast is offered for a fee of CAD 28 for adults and CAD 11 for children. It's available every day from 6:30 AM to 10:00 AM.

Is there a casino at Hilton Toronto/Markham Suites Conference Centre & Spa?

No, there is no casino at this hotel.

What time is check-in at Hilton Toronto/Markham Suites Conference Centre & Spa?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Hilton Toronto/Markham Suites Conference Centre & Spa?

Free parking is not available at this hotel. Self parking is available for CAD 10 per day, and valet parking for CAD 20 per night.

Does Hilton Toronto/Markham Suites Conference Centre & Spa have a pool?

Hilton Toronto/Markham Suites Conference Centre & Spa features an indoor pool. Guests can enjoy pool access from 7:30 AM to 5:30 PM.The pool is closed on Christmas Day.

Does Hilton Toronto/Markham Suites Conference Centre & Spa have a restaurant?

Yes, there is a restaurant on site.

Does Hilton Toronto/Markham Suites Conference Centre & Spa have a spa?

This hotel has a spa, which features prenatal massages, facials, and mani/pedis.

How close is Hilton Toronto/Markham Suites Conference Centre & Spa to downtown Markham?

Hilton Toronto/Markham Suites Conference Centre & Spa is 0.2 mi away from Markham.

Hilton Toronto/Markham Suites Conference Centre & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 887 out of 1544 reviews
Rating 8 - Good. 339 out of 1544 reviews
Rating 6 - Okay. 145 out of 1544 reviews
Rating 4 - Poor. 88 out of 1544 reviews
Rating 2 - Terrible. 85 out of 1544 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Lin-Fai

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We got a newly renovated room with very bad odor. We asked to change room immediately but were told that we had to wait until the following morning. We tried to turn on the fan to make the air more circulated but it wasn’t working, we had to call service in order for them to fix it. We stayed in the room until 3am but couldn’t sleep due to the odor and asked again to switch room. This time we were given another room which we loved to snd see rated until we left. The towel was also found with other people’s hair in it when we used it. Overall, we were not satisfied with the quality, and then they refused to not charge us for that night even though we didn’t really get to sleep due to the odor and the moving.
Stayed 3 nights in Oct 2025

6/10 Okay

Jennifer

Stayed 1 night in Aug 2025

2/10 Terrible

Noor

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff is horrible esp. The night staff and even Day staff is horrible. Rudest people they have hired. No customer service skills atall, fire them all and hire better people. And the housekeeping sucks too, the rooms and toilets are not clean when u arrive everything is dirty in the toilet, and then you have to ask them to clean n its a whole hassle switching suites again n again. Horrible experience noway this is 4 star, this should be a 2 star hotel. Only the restaurant guys are nice and courteous.
Stayed 3 nights in Oct 2025

10/10 Excellent

Heather

Stayed 1 night in Oct 2025

2/10 Terrible

Rachel

Disliked: Amenities
I disagree completely that they would not take Apple Pay for incidentals This is the 21st century Although a room refund was issued- it doesn’t make up for having to relocate to the Hilton Hotel late at night post hospital discharge with a fractured hip
Stayed 1 night in Oct 2025

10/10 Excellent

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

8/10 Good

MINGHUI

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 4 nights in Aug 2025

6/10 Okay

yim, San Jose

Stayed 2 nights in Oct 2025

10/10 Excellent

Dwight

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2025

10/10 Excellent

Ankita

Stayed 1 night in Oct 2025

10/10 Excellent

Budi

Stayed 1 night in Oct 2025

10/10 Excellent

SYED TABISH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2025

10/10 Excellent

Maria

Stayed 1 night in Oct 2025

10/10 Excellent

Amirhosein

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Emily

Traveled with group, Business traveler
Disliked: Cleanliness
We booked this hotel for one night after a conference. There were 5 of us so we chose a 2-bedroom suite, specifically choosing this hotel because of it. We didn’t arrive at the hotel until after 5pm at which time we were told that they needed to ‘check the room was ready’. We were asked to wait in the lobby while they did so. A manager then came and spoke to us, letting us know that there had been a leak in the room which she needed to check was fixed. She then came back 10 minutes later to let us know that there was a hole in the wall and that the room would not be ready. She offered us two adjoining rooms instead of our suite. Upon arrival to the rooms, we found a spot in front of the floor length mirror that appeared to have blood on the carpet (we let the front desk know on check out) as well as the main entry doors looked as though dogs had tried to scratch through them. The overall cleanliness of the rooms were fine but nothing extraordinary. They did give us complimentary fruit plates and two small bottles of water (there were 5 of us). I ended up paying the same price as I would have for the suite. I think given that we didn’t even arrive until 5pm, the issue with the leak should I have been dealt with prior to our arrival. I understand that problems happen that are out of anyone’s control- it’s not the leak itself that was annoying but how nobody seemed to know anything about it until we arrived, 1hr after standard check-in time.
Stayed 1 night in Sep 2025

10/10 Excellent

Alan

Stayed 1 night in Sep 2025

2/10 Terrible

STELLA

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Inconvenience from beginning of stay and at the very end. In my opinion, first impression is paramount. Beginning of our arrival, we couldn’t unlock into our room twice, even after given new sets of keys. We met up with a security guard who led us into our room, followed by engineering and another security staff. Their rushed renovation was crippled with noticing flaws like an open air vent, dried blotches of paint on flooring, and missing bottles of shampoo and conditioner. The next morning, Grace from front desk knew of our situation and simply upgraded our room, which was a great save to our experience until the early morning of our departure. There was no water and our party had an early flight out. This issue was a major setback and it left a bad image on this property since there weren’t any notices issued nor notices visible for patrons knowing early ahead of time; maybe post the notice on the elevator since there’s a greater foot traffic- not everyone will be checking in with the front desk daily to hear/see updates; furthermore, it would be nice if front desk clerks had given a courtesy reminder on this issue. Clearly this issue was a last minute ordeal that became everyone’s issue in the end. Thanks for the seven years but I will have to think long and hard to return back to your property next year.
Stayed 4 nights in Oct 2025

8/10 Good

Yuen Lam Anthea

Stayed 3 nights in Oct 2025

10/10 Excellent

Alysha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing experience for my daughters 16th birthday. From check in to time at the hotel - every detail was incredible! Shout out to Caroline at the front desk - she truely made this day so magical. Thank you for all you do Hilton!
Stayed 1 night in Sep 2025

2/10 Terrible

Ari

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is falling apart and the service is even worse. Needs a make over and new staff. Do not recommend
Stayed 1 night in Oct 2025

10/10 Excellent

SHIJIE

Stayed 1 night in Sep 2025

10/10 Excellent

Jacqueline

Stayed 3 nights in Oct 2025

4/10 Poor

Carin

Liked: Cleanliness
Disliked: Staff & service
Room was clean, food was good but service was slow and we felt forgotten in the restaurant annd lounge.
Stayed 1 night in Oct 2025

6/10 Okay

Joan

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel appeared nice from the outside. The lobby area was nice as well but could definitely use signage to direct guests to registration. The staff member that checked us in was very personable. Our room was on the third floor and that was where the illusion of the hotel fell apart. We got off the elevator and were greeted with disturbingly dirty hallway carpeting that as fraying and buckling clear down the length of the hallway. As for our room, it was clean and had a nice sitting area. The bathroom was small. The shelving in the bathroom was worn and dated with scrapes and scratches throughout. The last issue was the configuration of the beds. We had an odd shaped room with an angled window beside the furthest bed. There was no room at the end of the bed to actually step between the bed and window so I could draw the drape. I had to crawl across the corner of the bed to be able to draw the drape across the window. In all fairness, we didn’t visit many areas of the hotel so maybe it was just our floor that looked so shabby,
Stayed 1 night in Oct 2025