6/10 Aceptable
Lesley P.
19 abr. 2025
No le gustó: Limpieza
Disappointing!
Fab location, beautiful spacious villa. Outside was lovely. BUT the interior is very dated. It was not ready on time & the poor cleaners when we arrived seemed stressed and overworked. We arrived nearly 2 hours after check in time which was 4pm, we arrived at 5.45pm, and the cleaners were just leaving. But the interior was really dirty! Ingrained dirtThe TV had no satélite decoder, so we could not use it. We had two wine glasses between 4 of us & only 3 coffee mugs. There were no extra blankets available if it was chilly (which it was). Cooking utensils were minimal. One large spoon for cooking. The microwave had no glass turntable, so no plate or dish would sit safely in it for reheating. The pool was poorly maintained. In the two weeks we were there a chap came twice & tested the water & rubbed a brush along the edges, this took a maximum of 5 minutes. The second week the bottom of the pool & the steps were black with volcanic dust from the stones around the planted area, as it had been really windy for our stay, so we did not use the pool for the second week.Bedroom no 1 had no hot water from the tap.We did complain to the management company about the glasses & crockery as we purchased two wine glasses, as we wanted a celebratory holiday drink when we arrived, but refused to buy any mugs. We requested more. They bought four glasses & 6 cereal bowls!! we did eventually get a new tap for the bedroom but this took a week after complaint again to the towel change lady.
Lesley P.
Se hospedó 14 noches en marzo de 2025