2/10 Terrible
Lindsey A.
16 mar. 2025
Bait & Switch!!!
I booked this condo a year ago. I was billed half in March 2024, and the rest in early 2025. I was sent confirmation emails throughout the year, including the day/ week prior to our arrival. When we arrived this past Sunday, the garage and elevator codes both worked; however, the door code did not. My family of 5 had to wait 5 hours in a ski locker for the management company to find us a new condo. My 4 year old and 2 twelve year olds waited 5 hours…In a ski locker! We planned this trip with my best friends family and staying in Mountain Village where everything is walkable was very important to us, especially with kids!! It’s imperative to be within walking distance for ski schools and lessons. They moved us to another house that we had to shuttle to and from and tip our drivers every time. We missed out on so much with the other family. Our plans were wrecked! The management company thought they did us a favor. How does so much time go by and you take our money, yet you don’t even know you don’t manage this property anymore? What do you do all day?? Our vacation was completely ruined!!
Lindsey A.
Se hospedó 6 noches en marzo de 2025