2/10 Terrible
Kathleen M., Edmonton
Jun 8, 2025
Wonderful location but…….,,
This is a provisional review, subject to resolving a concern with the property owners.The property is located right on the water across the bay from Ortega. Wonderful views. It’s a large property with many units in it which we really didn’t understand when we booked it. The unit we were staying in was one of 10 or 12 individual units in the property. We were the only ones in the property while we were there.Great communication and coordination about getting access. Wonderful wide terraces. Beautiful views. Being on the water the property does need some maintenance but overall for the price is good value. This particular unit had a funky rock ‘n’ roll vibe, which was interesting. Not necessarily our style, but it was well set up and well provisioned with all the equipment you would need.The challenge we ran into was bedbugs in one of the bedrooms. We had a four night booking. By the second day, it was clear there was an issue with over 40 . By the third day, it was pretty horrendous. All contained to the one larger bedroom, but unfortunately, had a significant impact on the member of our group that was in that room.There was no way we could stay for the last night. We reached out to the local person. They expressed concern. But we’ve had a request for a refund in that they say they are considering, but it has not been resolved now nearly two weeks later. These things happen and property owners need to be prepared to deal with them appropriately when they do occur.
Kathleen M.
Stayed 4 nights in May 2025