6/10 Aceptable
Karyn S.
21 sept. 2023
Great house but details do not match
This is a lovely property in North Avalon. We stayed with our adult children for a weekend visiting family. On first impressions the light filled house and outdoor area were fabulous. On closer inspection we found the outdoor swing chair was broken, the winder on the master bedroom window was broken and dirty cups and glasses in the cupboards. There were only 4 dinner plates that looked liked they had come from the local op shop. And the wifi password in the house manual was incorrect. All this we could live with until bed time when we discovered one of the double beds only had a thin 7cm mattress on a hard base. The person in that room described their night's sleep it as worse than camping. Not good enough for a house we paid big $$ for. I had to contact the third party property manager Airkeeper many many times: to try to pay, to arrange a late check out, to see if we could solve problems but while answered promptly the calls and messages seemed to be going to an offshore call centre. I sent photos of the mattress but they did not seem to care about any issues, "mattress was bought from Ikea" they said, sure bit it is only 7cm deep and generally kept treating me like I was an idiot. I asked for a partial refund for the lack of a proper mattress but got a firm no. I would only recommend this home after the bed issue has been fixed and a perhaps a new property manager is in place.
Karyn S.
Se hospedó 2 noches en septiembre de 2023