6/10 Aceptable
Thomas A.
25 abr. 2025
Le gustó: Limpieza
Beautiful house in need of maintenance
We celebrated my wife's 50th birthday and her two requirements were a hot tub and a fire pit. When we got there the hot tub was ice cold and dirty with debris. Immediately contacted the company who asked for pictures which I sent. They said they would be in touch, after not hearing anything I called the next morning. The lady was very nice and apologized about no one contacting us and said she would send someone over. Someone came from maintenance about an hour after we talked and said he would get a company out to drain it and get it running. Shortly after he left I got another call from the management company saying the hot tub was broken and hasn't worked for awhile and said it shouldn't be on the listing. This was frustrating because there was multiple houses I was looking at which had hot tubs. Other issues had 2 screen doors broken off the hinges and multiple others with the screens broken out, the grills had rusted grates and needed propane. The other issue I had with the management company was they stated they would let you know if you could check in early, we booked the stay for the off season and thought we there was a good chance. We were there 1.5 hours early and waited outside, no one was there cleaning, at 3:30 I texted requesting to go in just to use the restroom which was denied and said I had a check in at 4:00. I will never rent from Vacasa again. House is beautiful and we had a good time despite the issues we had with the company running it.
Thomas A.
Se hospedó 3 noches en abril de 2025