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Stanwell Hotel by Mercure

4.0 star property
4-star hotel near River Thames

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Photo gallery for Stanwell Hotel by Mercure

Exterior
Lounge
Reception
In-room safe, desk, iron/ironing board, rollaway beds
Breakfast, lunch and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
171 Town Lane, Stanwell, Staines, England, TW19 7PW
  • Place, Bedfont Lakes Country Park
    ‪5 min drive‬
  • Place, River Thames
    ‪7 min drive‬
  • Place, Thames Path
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪11 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, rollaway beds

Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Executive Room, 1 King Bed, Balcony

In-room safe, desk, iron/ironing board, rollaway beds

Executive Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 Twin Bed

In-room safe, desk, iron/ironing board, rollaway beds

Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Staines

Stanwell stay.A stay at this Stanwell hotel places you within 6 miles (10 km) of Thorpe Park and 9 miles (15 km) of Windsor Castle. Also within 9 miles (15 km) are Hampton Court Palace and Twickenham Stadium.

What's nearby

  • Bedfont Lakes Country Park - 5 min drive - 2.3 miles
  • Thorney Park - 6 min drive - 4.4 miles
  • River Thames - 7 min drive - 4.6 miles
  • Thames Path - 7 min drive - 4.6 miles
  • Royal Holloway, University of London - 11 min drive - 6.6 miles

Getting around

  • Ashford Station - 4 min drive
  • Heathrow Terminal 4 Underground Station - 5 min drive
  • Heathrow Airport (LHR) - 13 min drive

Restaurants

  • ‪Gordon Ramsay Plane Food - ‬5 min drive
  • ‪Pret A Manger - ‬6 min drive
  • ‪Pret a Manger - ‬5 min drive
  • ‪Wagamama - ‬6 min drive
  • ‪Starbucks - ‬6 min drive

About this property

Stanwell Hotel by Mercure

4-star hotel near River Thames
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Stanwell Hotel by Mercure. Free self parking is available.

This 4-star Staines hotel is smoke free.

  • 1 building
  • 53 guestrooms or units
  • 3 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 1951
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Stanwell Hotel by Mercure offers 53 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Satellite television is provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

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  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
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$81 nightly
The price is $98
Jun 14 - Jun 15
Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • TV with satellite channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in.

Renovations and closures

This property is closed from May 20 2022 to December 31 2023 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 10 per person
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 

We should mention

  • One child 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Stanwell

Stanwell Hotel

Stanwell Hotel Staines

Travelrest London Heathrow Stanwell

Stanwell Staines

Stanwell Heathrow Hotel Staines

Stanwell Heathrow Hotel

Stanwell Heathrow Staines

Frequently asked questions

How close is Stanwell Hotel by Mercure to the airport?

Stanwell Hotel by Mercure is 5.3 mi (13-min drive) away from the Heathrow Airport (LHR) airport, the closest popular airport to the property.

Does Stanwell Hotel by Mercure have an airport shuttle?

Airport shuttle services are not available at Stanwell Hotel by Mercure.

Does Stanwell Hotel by Mercure offer free breakfast?

Free breakfast isn’t provided at Stanwell Hotel by Mercure, but full breakfast is offered for a fee of GBP 10 per person. It's available every day from 7 AM to 10 AM.

Is there a casino at Stanwell Hotel by Mercure?

No, there is no casino at this hotel.

What time is check-in at Stanwell Hotel by Mercure?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Stanwell Hotel by Mercure?

This hotel offers free self parking.

Does Stanwell Hotel by Mercure have a pool?

Stanwell Hotel by Mercure does not have a pool.

Does Stanwell Hotel by Mercure have a restaurant?

Stanwell Hotel by Mercure is home to Zamoras Restaurant, which features garden views and al fresco dining.

Does Stanwell Hotel by Mercure have a spa?

There are no spa services available at this hotel.

How close is Stanwell Hotel by Mercure to downtown Staines?

Stanwell Hotel by Mercure is 1.4 mi away from Staines.

Stanwell Hotel by Mercure Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 448 out of 959 reviews
Rating 8 - Good. 379 out of 959 reviews
Rating 6 - Okay. 84 out of 959 reviews
Rating 4 - Poor. 27 out of 959 reviews
Rating 2 - Terrible. 21 out of 959 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Graham

Disliked: Cleanliness, staff & service
This could be a nice hotel but staff aren't very welcoming or knowledgeable. Filthy mattress covering, curtains in restaurant at breakfast all stained and dirty, 40 minute wait after ordering breakfast just not good enough
Stayed 2 nights in Apr 2022
Verified

2/10 Terrible

Robert

I did not stay there. It was closed and I had to find a different hote.
Stayed 2 nights in May 2022
Verified

2/10 Terrible

Joan

Disliked: Staff & service

Safety of travellers not a concern for this hotel

I arrived and got told I hadn’t paid. So after spending 15 minutes proving I had paid all they said was ‘the company haven’t sent the details across’ so I didn’t get my 20% off food/drink either. The room was basic but thought it would be ok for the night - I was wrong. I had a drunk person with 2 other people trying to enter my room, scaring me so much that I was petrified. The reception had given them a key to get into my room - no health and safety considerations given to single female travellers staying with them. I tried calling the reception number and there was no answer so I sent them an email to which I got a very poor reply - I was literally shaking and they did nothing to make sure I was safe. I will be taking this further when I return to the country. Then after not sleeping because I was worried someone else would come into the room, I checked out to be told I had to pay a bar bill - seriously! I ate in the restaurant, paid by cash (with receipt) and then went to the room - look at the drunk who the hotel gave access to my room - I’m not paying for someone else’s mistake - the gentleman on reception made me feel like I was lying too which wasn’t a pleasant experience. I don’t think I would ever stay there again and would not recommend it to anyone after the way I was treated
Stayed 1 night in Apr 2022
Verified

2/10 Terrible

Jeanette

I have not stayed here..
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, great hotel and team.

Great hotel, easy to find. Staff are all very polite. Rooms seem good and clean. Overall, I'd definitely stay again. Room and meal prices were ok. Breakfast prices are a bit excessive.
Stayed 1 night in Apr 2022
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient, clean ,good value and nice staff . On down side , could have done with a mattress topper & fuller pillows .
Stayed 1 night in Mar 2022
Verified

4/10 Poor

Janet

Disliked: Staff & service, room comfort

Rip off food

The breakfast was disguisting, and highly priced. I ordered smoked salmon and scrambled egg on a multi seeded bagel. Cost was 17.50 !!! One plain burnt bagel, scrammbled egg never seen anything like it. Must of been microwaved several times coulsnt eat it and smoked salmom could hardly see it.
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great service, nice food and good nights sleep
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Very easy biking in and great friendly staff. A limited vegetarian selection of meals available but overall great!
Stayed 2 nights in Mar 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and brilliant bus service from Heathrow which stops very close to the hotel.
Stayed 1 night in Mar 2022
Verified

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok for overnight before flight

Unfortunately breakfast not early enough for us to have. Beer is expensive
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

westley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Heathrow airport. Excellent staff
Stayed 1 night in Feb 2022
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort

You can hear everything

First room the curtains wouldn't close, so was helpfully transferred to another room. That one was above someone with a howling dog in their room and the floors were so unbelievably thin that it meant a bad nights sleep. Friendly staff but wouldn't stay again.
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little Gem near Heathrow

Excellent hotel and ideal for T5, less than a 10 minute drive away. Reception on arrival was warm and pleasant, as was all the staff throughout our stay. The hotel has 55 rooms. Those in the main building have an outside seating/balcony area. Our room was one of the 4 out back in the annex. The rooms are a good size, clean, modern and equipped for a short stay. Wi-Fi works well. The hotel has a dinning facility (we arrived late so did not eat) and a big bar area to relax in. Breakfast in the morning is a cooked option with cold self service items to the side. For a hotel so close to Heathrow its a great bargain, and free parking too!
Stayed 1 night in Feb 2022
Verified

8/10 Good

Iain

Liked: Cleanliness, staff & service, room comfort
Quaint little place, great place to stay before leaving England and heading elsewhere. Ive stayed twice now, loved my first room. The second one... not so much.
Stayed 1 night in Dec 2021
Verified

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated for Christmas
Stayed 3 nights in Dec 2021
Verified

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a lovely stay. Struggled to get an Uber to the hotel but managed to get a bus and walked. Had a wait to receive extra milk and coffee and then didn’t bring the right amounts I asked but this was rectified. Communication is key and the staff were accommodating friendly and hospitable. Non the less I had a pleasant experience and will certainly visit and stay again.
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Mark

Disliked: Cleanliness, staff & service

Poor

Gold member here. Checked in at 9pm. Room not ready half hour wait. No upgrade. Dirty tv remote control and cups and spoons dirty. Pillows need changing.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, room comfort
Nice room and surprisingly quiet! Staff went out of their way to help and were friendly! Will definitely stay here again.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Debbie

Liked: Property conditions & facilities, room comfort
Location excellent,friendly and helpful staff.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for Heathrow airport and good value for money. Staff at reception were very helpful. I would definitely stay there again.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Desma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn't like about this hotel.
Stayed 3 nights in Dec 2021
Verified

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful friendly starr

Wonderful friendly and helpful staff,especially Joy, and the guy at the bar!
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delightful place to overnight

We were extremely pleased with our stay at The Stanwell Heathrow. The staff was extremely responsive, and the facilities were sparkling clean. We had the fish and chips for dinner and it was excellent. The breakfast was very tasty and delivered quickly. Overall an excellent stay.
Stayed 1 night in Dec 2021