Although the property owner tried to address our concerns it was not in a timely manner. We couldn't flush the toilet the second day, although it flushed fine the day before. He took an hour reply to three emails, finally responding by saying he was sending someone, but by that time we had already booked a hotel. I later received an emailing three hours later saying it was fixed. In the meantime it was raining, lightning and thundering and I guess we were supposed to walk up the metal gangplank in that to use the restroom! They refused a refund for the second night stating it was our fault that it wouldn't flush (why did it flush ok the first day??). The beds are 2 inch mats - very hard and uncomfortable. The blankets are 60 inch long throws, not blankets. You couldn't run 2 heaters at once, the circuit blew. The ladder up to the boat isn't attached and slipped around in the rain; not safe. The coffee offered was the cheapest stuff (green mountain), we didn't bother. The boat leaks in the rain over the toilet so in the middle of the night it dripped on my shoulder and I walked into a puddle of water. All of my concerns were mentioned when requesting a refund, but all they did was focus on why it was our fault! I have been a host, I always listened to my guests, if someone had told me these things were wrong I would have refunded the WHOLE amount. Don't waste your time or money. ps my friend has spent many weekends on the boat she owned, so we weren't complete novices. Don't fall for their excuses - we had a terrible experience.