I'm going to start with that I don't usually leave reviews - good or bad. But this experience drove me to post. As a business owner myself, I would want to know how poorly the company was representing me if I was the condo owner.
The condo itself was great. Clean, new, nice, very comfortable. I would stay here again if it was managed differently.
However, the owner needs to find a different management company. The directions and entry process was entirely wrong and the call center was not helpful. Here's what happened:
1. Received an email with building "C", a 6-digit code for a digital keypad and to park in spot "612".
2. On property directions were wrong. All buildings were numbered (1 through 9) not lettered. Door entry required a 4-digit lockbox code for a physical key. Parking spot was on the other side of the building and opposite corner from the front door (this was not in the information).
I drove around the entire property complex several times trying to find the building. I ended up calling Summit Mountain Management. The first call center person hung up on me (I was calm, polite, not angry.). The second person had no idea what she was doing or how to direct me on property. Once I found the door on my own, she kept trying to get me to use the 6-digit keypad code for the non-existent keypad. The third call center person finally gave me what they thought was the lockbox code after digging around in the system for several minutes. Fortunately, the code worked.
Again, the condo itself is very nice. But if I was the owner, I would be looking for a new management company if I expect this property to do well and people to return.
