6/10 Aceptable
Hannah M.
20 mar. 2025
Le gustó: Limpieza
Disappointed with communication and listing errors
We had several issues during our stay. First off, the pictures on the listing are a completely different property. It’s the same house and layout, but it is not the property we stayed in, there’s no air hockey table and other furnishings are different, etc. the communication with the property manager is a total nightmare. We asked for lightbulbs and nobody showed up. The internet went out for days, and nobody showed up after repeated requests. Nobody showed up until a window literally fell off the house. The hot tub is broken, and although they did give us a small refund for that, they knew it was broken all along and that was something our kids were really looking forward to. When you try to contact management you get a bot response that isn’t helpful at all. I tried to give them an opportunity to make things right and all we got was a bot response that made no sense and was clear they weren’t attentive at all to guest’s needs. Overall the house is great but their lack of attention to guest needs is very disappointing
Hannah M.
Se hospedó 4 noches en marzo de 2025