2/10 Terrible
Claire
Jan 16, 2026
I had a very disappointing experience staying here.
The laundry service caused significant damage to my clothes. White items were washed together with dark colors, permanently staining them, and wool clothing was put in the dryer, causing irreversible damage and pilling. Rewashing was attempted but did not fix the damage.
What made this more frustrating is that I asked to wash my clothes myself, since the washer and dryer were located right next to my room, but I was told this was not allowed and that staff had to handle the laundry. Afterward, management refused compensation and stated they are “not a laundromat,” and that I should have provided instructions for how to wash each individual item, even though separating whites and darks and not drying wool are basic laundry practices. Ultimately about $150 worth of new clothing was destroyed. They refunded the price of operation (about 4 USD), but that was it.
Additionally, the blankets on the bed were shredded/torn when I arrived, and there were also someone else's hairs in the bed (I took photos with a timestamp from check-in). While I was not charged for this, it raised concerns about cleanliness and room condition.
Finally, the property is located in a very dark, narrow alley, which felt very unsafe at night as a female solo traveler. This was not clearly communicated in advance and affected my overall comfort.
Staff were polite, but the lack of accountability and the condition of both the laundry service and accomm
Claire
Stayed 4 nights in Jan 2026
