2/10 Terrible
Heaven
15 nov. 2025
No le gustó: Limpieza y comodidad de las habitaciones
DO NOT STAY HERE. Avoid this place at all costs. If you were looking for a peaceful experience and rejuvenating yourself in quiet nature and privacy, you won't get it here.
It's impossible to sleep here with how thin the walls are and no soundproofing whatsoever. You can hear the next-door guests having normal conversations as if they were right next to you. If you were thinking of having some romantic time, forget it – there is absolutely no privacy, and the next-door guests will hear you. Not to mention street noise and bar music blast through all night! Noise-cancelling headphones and earplugs don't even make a difference.
I got physically ill from the lack of rest. We visited the front desk several times about this issue and after getting no viable solution from them, we had to move to another hotel. When we submitted a complaint, they refused to offer any compensation and responded that our poor experience "couldn't have happened" because they hadn't received similar feedback from other guests. They essentially treated us as liars. Absolutely appalling customer service.
The cleanliness of the villa is questionable. The kettle was broken as well. We found a bug in our bed sheets which we understand can happen in Bali, but still not a great experience, and certainly not something we have seen in the other Bali hotels.
Heaven
Se hospedó 3 noches en noviembre de 2025
