The Property
Bugs everywhere, 5+ new bugs every day from cockraoches, beetles, spiders, ants, flies, mosquitos, etc. We found a large spider trying to stow away in our luggage while packing.
You are essentially in someone's backyard and their driveway and back windows look right into your living room. We felt like we were being watched the entire time. Zero privacy.
Not suitable for long stays as it does not have a stove or oven to cook food. The fireplaces in the rooms are non operational. It very much feels like they just have given up making the place nice and only want to provide the very bare minimum.
There isnt a fan anywhere but the living room and since they charge you a fee for turning the AC below 72, it gets very stuffy and hot. Especially with all of the windows without blinds.
The trash cans kept blowing over/locks came off so we had to spend our mornings picking up trash.
Wifi went out midday, couldn't be fix until next day. Didnt tell us when it was done.
Customer service
The customer service is abysmal. They are not here to host you and be hospitable, they are here to make money and it shows in everything. They have so many rules and extra fees that you dont feel welcome at all. One rep even tried to charge us a fee over the phone for our dead dog (who obviously wasnt going to be at the property cause dead). We spent as little time as we could at the property.