2/10 Terrible
Naomi, San Antonio
Business traveler
Dec 14, 2024
Disliked: Amenities, property conditions & facilities
We were first sent to the Wall Street which was terrible. It looked nothing like the photos. It may have been Expedia’s fault for having the wrong photos up. Wall Street is run down. I informed a property manager that night via email & no response. The next morning another property manager texted asking how my stay is & I informed her of the issue. She provided excellent customer service & put us in a different unit. She kept following up & was great. Even though Berlin Wall was a step up from Wall Street, it still does not look as nice as the photos. They do some great tweaks on the photos making everything look vibrant. All the furniture is old, not in good shape, pillows are flat & feel like they are 10 years old, mattresses are hard, I tossed & turned every night, sheets are rough and dull, old towels. So many updates they need to do. Living room furniture looks nice in photos but in person the furniture looks awful. I do interior design & these properties need a lot of attention. The kitchens are nice, but that is all. I do not recommend these properties.
Naomi
Stayed 5 nights in Dec 2024