8/10 Good
Sophia
Traveled with family
Oct 4, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Overall, our hotel experience was excellent—from valet parking to the front desk, and even the room amenities. Unfortunately, our visit to the restaurant left us with a very different impression.
The restaurant offers a beautiful city view, which is no doubt why it’s so highly rated. While my mother (age 80) and I patiently waited for our brunch, two window tables opened up. My mother asked if we could move, so I approached the hostess. After she checked with the manager, our request was denied.
When I asked to speak directly with the manager, he approached us without even a polite greeting and instead began with, “You want to speak with me?” I explained that this was the only day during our four-day stay when we could enjoy the restaurant and that we’d love to move to a window table to take in the view. His response was that window seating requires a $50 reservation fee and that switching tables would “confuse the staff.”
To me, it seemed unreasonable to prioritize staff convenience over a guest’s request—especially since those two window tables remained empty for the entirety of our meal. This left us with an extremely unpleasant dining experience.
I’ve stayed at many top-rated hotels around the world, and one consistent hallmark of luxury hospitality is that staff strive to accommodate guests whenever possible. Here, every other hotel staff member we encountered went above and beyond, but this manager ruined it
Sophia
Stayed 3 nights in Sep 2025