My family (4 of us) traveled to Seattle for a spring break trip. Place was nice, clean and in a good neighborhood. Mgr was AWOL when we needed him most. This bothered me from the first day and on. The not so quick version is, as soon as the vrbo was booked i asked about a early check in. The response was what I expected, ‘depends on the cleaners timeline, cant guarantee a early check in’. That I understand. So, I thought I would check back again the day of check in. I did send a message a couple times Sunday morning (day of check in). No response. Ghosted me until the next afternoon. At that time I received a pre-populated response, which was the same as what I got a couple days before about can’t guarantee anything depends on the cleaners timeline. Nothing original. Had the manager checked with the cleaners I know we could’ve checked in at least a few before 4 o’clock, because we were there at 2:00. I thought I would check with the cleaners myself. There was no one around. I punched in the security code and entered. Everything was clean and they were gone. This was more of a big deal at the time because we were up all night at the airport . Arrived Seattle at 7 in the morning. We were all dead tired, and felt like we were just trying to kill time until we could check in. Had the manager really cared he would’ve checked with the cleaners and got back to us. Just like other managers at other VRBO’s have done for me in the past. Bad first impression!