Grand Hyatt Sanya Haitang Bay Resort and Spa

5.0 star property
5-star luxury hotel near Wuzihzhou Island Beach, connected to a shopping center

Choose dates to view prices

Photo gallery for Grand Hyatt Sanya Haitang Bay Resort and Spa

Aerial view
Suite (Chairman) | Balcony
3 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Sports facility
3 outdoor pools, pool umbrellas, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
No. 68 Haitang North Road, Haitang Bay, Sanya, Hainan Province, 572013
  • Haitang Bay
  • Wuzihzhou Island Beach
  • China Duty Free Sanya Duty Free Shop
    ‪5 min drive‬
  • Sanya (SYX-Phoenix Intl.)
    ‪35 min drive‬

Room options

Villa, 3 Bedrooms

  • 4090 sq ft
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

Family Suite, Ocean View

  • 1001 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Family Room, 2 Twin Beds, Ocean View (Kid Theme)

  • 1001 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Deluxe Room, 1 King Bed, Ocean View

  • 732 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Twin Beds

  • 732 sq ft
  • Sleeps 3
  • 2 Twin Beds

Deluxe Room, 2 Twin Beds (Grand)

  • 732 sq ft
  • Sleeps 3
  • 2 Twin Beds

Room, 2 Twin Beds, Oceanfront (Club Access)

  • Sleeps 3
  • 2 Twin Beds

Room, 2 Twin Beds, Oceanfront

  • 732 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Room, 1 King Bed, Oceanfront

  • 732 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Twin Beds (Club Access)

  • Sleeps 3
  • 2 Twin Beds

Deluxe Room, 2 Twin Beds, Ocean View

  • 732 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Twin Beds

Room, 2 Twin Beds, Ocean View (Club Access)

  • Sleeps 3
  • 2 Twin Beds

Deluxe Suite, 1 King Bed, Private Pool

  • 1238 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Oceanfront (Club Access)

  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Club Access)

  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View (Club Access)

  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed

  • 732 sq ft
  • Sleeps 3
  • 1 King Bed

Villa, 2 Bedrooms (Huan)

  • 4090 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Grand Suite, Ocean View (Executive)

  • 3229 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Grand Suite, 1 King Bed, Ocean View

  • 1130 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Private Pool

  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

Grand Suite, 1 King Bed, Ocean View (Deluxe)

  • 1507 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

2 Twin Beds Ocean Front With Club Access

  • Sleeps 2
  • 2 Twin Beds

Deluxe Room (Pool)

  • Sleeps 2
  • 1 Queen Bed

Family Friendly Suite - 2-Bedroom, Sea-View

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Deluxe Sea-View Family Two-Bedroom Interconnecting Suite

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

2 Twin Beds Ocean View With Club Access

  • Sleeps 2
  • 2 Twin Beds

Presidential Suite - 2-Bedroom, Sea-View (Pool)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Suite - Sea-View

  • Sleeps 2
  • 1 Queen Bed

Royal Suite - 3-Bedroom, Sea-View

  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

Ocean View Room - King Bed

  • Sleeps 2
  • 1 Queen Bed

Ocean Front Room - Twin Bed

  • Sleeps 2
  • 2 Twin Beds

Family Friendly Themed Room - Sea-View

  • Sleeps 2
  • 2 Twin Beds

Guestroom - Sea-View (Double Bed)

  • Sleeps 2
  • 1 Queen Bed

Luxury Villa - 2-Room (Private Pool)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

2 Twin Beds With Club Access

  • Sleeps 2
  • 2 Twin Beds

Deluxe Suite - Sea-View

  • Sleeps 2
  • 1 King Bed

Superior Ocean View Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Executive Suite - Sea-View

  • Sleeps 2
  • 1 King Bed

Grand Room - Twin Bed

  • Sleeps 2
  • 2 Twin Beds

1 King Bed Ocean Front With Club Access

  • Sleeps 2
  • 1 Queen Bed

Premier Family Suite - 2-Bedroom, Sea-View

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Ocean Front Room - King Bed

  • Sleeps 2
  • 1 Queen Bed

1 King Bed With Club Access

  • Sleeps 2
  • 1 Queen Bed

Ocean View Room - Twin Bed

  • Sleeps 2
  • 2 Twin Beds

Four-Bedroom Skyline Sea-View Pool Villa

  • Sleeps 8
  • 2 Twin Beds, 1 King Bed and 1 Queen Bed

Grand Hyatt Deluxe Family Twin Room

  • Sleeps 2
  • 1 Double Bed and 1 Queen Bed

Full Sea-View Family Two-Bedroom Interconnecting Suite

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

Family Suite - 2-Bedroom, Sea-View (Pool)

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Luxury Villa - 3-Room (Private Pool)

  • Sleeps 6
  • 2 Twin Beds and 1 King Bed

Deluxe Family Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Queen Bed

Duplex Family Theme Villa With 2-Bedroom - Exclusive Children's Slide

  • Sleeps 3
  • 2 Twin Futons and 1 Queen Bed

Deluxe Suite (Pool)

  • Sleeps 2
  • 1 Queen Bed

Grand Room - King Bed

  • Sleeps 2
  • 1 Queen Bed

Full Sea-View Family Three-Bedroom Interconnecting Suite

  • Sleeps 6
  • 1 Queen Bed and 2 Twin Beds

About the neighborhood

Sanya

Seaside stay .Your stay at this Haitang District hotel places you within 3 miles (5 km) of Wuzihzhou Island Beach and Haitang Bay. Shenquangu Hot Spring Park is within 9 miles (15 km) and Yalong Bay is within 16 miles (25 km).

What's nearby

  • China Duty Free Sanya Duty Free Shop - 5 min drive - 2.3 miles
  • Yalong Bay Tropical Paradise Forest Park - 26 min drive - 18.0 miles
  • Yalong Bay - 29 min drive - 16.2 miles
  • Yanoda Rainforest Cultural Tourism Zone - 30 min drive - 15.6 miles
  • Dadonghai Beach - 33 min drive - 23.3 miles

Getting around

  • Sanya (SYX-Phoenix Intl.) - 34 min drive

Restaurants

  • ‪海天一色餐厅和酒吧 - ‬5 min drive
  • ‪Fruitdrinks - ‬5 min drive
  • ‪民生威斯汀度假酒店 - ‬5 min drive
  • ‪揽月海鲜餐厅 - ‬9 min walk
  • ‪萨斯贝卡烧烤西餐厅 - ‬9 min drive

About this property

Grand Hyatt Sanya Haitang Bay Resort and Spa

5-star luxury hotel near Wuzihzhou Island Beach, connected to a shopping center
You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. At Grand Hyatt Sanya Haitang Bay Resort and Spa you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This Art Deco hotel also offers a complimentary water park, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Sanya hotel.

  • 435 guestrooms or units
  • 21 levels
  • 3 buildings
  • 3 dining venues
  • Meeting rooms
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Deli
  • Kid's club (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Grand Hyatt Sanya Haitang Bay Resort and Spa offers 435 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 48-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Sanya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Huan SPA has 10 treatment rooms including rooms for couples. Services include Thai massages, facials, body wraps, and body scrubs. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English

Similar properties

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Children's toys
  • DVD player
  • Free water park access
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; reservations required
  • Roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Free beach shuttle
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: CNY 228 for adults and CNY 114 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 48-inch flat-screen TV with premium cable/satellite channels
  • DVD player
  • Pay movies

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 1341.0 per day.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 228 for adults and CNY 114 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 1341.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Grand Hyatt Sanya Haitang Bay Resort
Grand Hyatt Haitang Bay Resort
Grand Hyatt Sanya Haitang Bay
Grand Hyatt Haitang Bay
Grand Hyatt Sanya Haitang Bay Resort Spa
Hyatt Sanya Haitang Spa Sanya
Grand Hyatt Sanya Haitang Bay Resort Spa
Grand Hyatt Sanya Haitang Bay Resort and Spa Hotel
Grand Hyatt Sanya Haitang Bay Resort and Spa Sanya
Grand Hyatt Sanya Haitang Bay Resort and Spa Hotel Sanya

Frequently asked questions

How close is Grand Hyatt Sanya Haitang Bay Resort and Spa to the airport?

Grand Hyatt Sanya Haitang Bay Resort and Spa is 26.8 mi (34-min drive) away from the Sanya (SYX-Phoenix Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Grand Hyatt Sanya Haitang Bay Resort and Spa?

As of May 28, 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Sanya Haitang Bay Resort and Spa on Jun 7, 2025 start from $137.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Hyatt Sanya Haitang Bay Resort and Spa have an airport shuttle?

Grand Hyatt Sanya Haitang Bay Resort and Spa offers an airport shuttle.

How close is Grand Hyatt Sanya Haitang Bay Resort and Spa to the beach?

This hotel is 4.1 mi (11-min drive) from Wuzihzhou Island Beach.

Does Grand Hyatt Sanya Haitang Bay Resort and Spa offer free breakfast?

Free breakfast isn’t provided at Grand Hyatt Sanya Haitang Bay Resort and Spa, but buffet breakfast is offered for a fee of CNY 228 for adults and CNY 114 for children. It's available every day from 7:30 AM to 10:30 AM.

Is there a casino at Grand Hyatt Sanya Haitang Bay Resort and Spa?

No, there is no casino at this hotel.

What time is check-in at Grand Hyatt Sanya Haitang Bay Resort and Spa?

Check-in start time: noon; Check-in end time: 5:30 AM. A fee applies for early check-in.

Is there free parking at Grand Hyatt Sanya Haitang Bay Resort and Spa?

This hotel offers free self parking and valet parking.

Does Grand Hyatt Sanya Haitang Bay Resort and Spa have a pool?

Grand Hyatt Sanya Haitang Bay Resort and Spa features 3 outdoor pools and a children's pool.

Does Grand Hyatt Sanya Haitang Bay Resort and Spa have a restaurant?

There are 3 onsite restaurants, offering options like Chinese cuisine, garden views, and al fresco dining.

Does Grand Hyatt Sanya Haitang Bay Resort and Spa have a spa?

Pamper yourself with a day at Huan SPA, where you can enjoy mani/pedis, massages, and reflexology.

How close is Grand Hyatt Sanya Haitang Bay Resort and Spa to downtown Sanya?

Grand Hyatt Sanya Haitang Bay Resort and Spa is 2.2 mi away from Haitangwan Town.

Grand Hyatt Sanya Haitang Bay Resort and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 83 out of 143 reviews
Rating 8 - Good. 52 out of 143 reviews
Rating 6 - Okay. 4 out of 143 reviews
Rating 4 - Poor. 4 out of 143 reviews
Rating 2 - Terrible. 0 out of 143 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Thanh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Staff were nice, friendly, and helpful. Room was clean. Hallways and most common areas are open air so no conditioning. It’s hot and humid.
Stayed 7 nights in Jun 2024

8/10 Good

Lei

Liked: Cleanliness, staff & service, property conditions & facilities
A good place to spend your vacation.
Stayed 2 nights in Nov 2023

10/10 Excellent

song-min

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
We spent all our time at the Edition, up the road.
Stayed 7 nights in Jul 2022

10/10 Excellent

Weng Lok

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Yong

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021

10/10 Excellent

hongru

Stayed 2 nights in Nov 2020

4/10 Poor

Tourist, Guangzhou

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Poor hygiene: the floor is dusty and stained with lots of stains. There may be insects in the pillow. I found that my left cheek is swollen and itchy when I sleep. There is a problem with the drainage of the bathroom. I have the same problem when I change my room. It was not a pleasant experience.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel for families

Overall super good experience. Very nice hotel for families. Service was so so at the beginning but it improved along our stay and it seems is much better than other hotels. Family rooms are impressive (fully equipped apartment with 2 rooms). The children room is absolutely amazing.
Stayed 6 nights in Jul 2020

8/10 Good

MMM, Living in Shanghai

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is unquestionably beautiful. The grounds are lush and gorgeously landscaped and maintained. Our room and the public areas of the hotel are clean and well-maintained. We were very disappointed in a beachfront hotel whose beachfront we were forbidden to swim in. We understood that this was for safety reasons but we did not know this in advance. We were restricted to the hotel family pool because the "grownups" pool was closed. The family pool was crowded and very warm.
Stayed 8 nights in Jul 2020

10/10 Excellent

RUOYU

Stayed 1 night in Jun 2020

10/10 Excellent

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely tropical weekend getaway

This was the first weekend getaway for a group of friends after the Covid travel restrictions. The hotel still had some limited services (no spa, no pool bar, some pools still closed), but what was open was wonderful. The hotel is beautifully landscaped, the rooms are large and very comfortable and it all feels like a wonderful tropical getaway. The breakfast buffet is extensive and very good. There is a food street mall right next to the hotel which provides different options for dinner. The staff were very welcoming, and if the level of English spoken was limited the desire to help was nevertheless clear.
Stayed 2 nights in May 2020

10/10 Excellent

Dave, St. Louis, MO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool, modern, classy place!! Beautiful rooms, grounds. restaurants, and view. I cannot recommed this place enough!! I can't wait to go back Really great staff, cool views, nice beach, awesome bar on the roof.
Stayed 1 night in Dec 2018

10/10 Excellent

Min

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

haojiang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a great surprise for me. Such a wonderful hotel at a good price. Nice facility, very clean, modern design. Beautiful landscapes. Access to a small quiet clean beach. Very friendly staff, nice and warm. The breakfast buffet is superb, big selection, both chinese food and western style. Plus, it is right next to the biggest food and shopping center in this area. There is a shortcut from the courtyard of this hotel, that takes you two minutes. Definitely will come back!
Stayed 2 nights in Nov 2019

8/10 Good

Vince

Liked: Staff & service, property conditions & facilities
Room wasn’t ready until almost 2 hours after check in time and the staff didn’t do much to ease our wait. Pool had missing tiles and some loose tiles and some trash. Nice hotel bar with views (the ones showcased in many of the hotel’s photos) is only open for club guests from 6-8pm and only till 11pm for normal guests. Food offering does not match the five star hotel, except in price.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a mixed up with the bookings when we arrived. We booked the Huan Villa but when we arrived it was advised that there were no more villas. They placed us in two executive suites for the first night and upgraded us to the presidential suite for the remaining two nights. Staff were friendly and helpful. Services throughout our stay was great, would definitely revisit
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was smooth and weather was perfext will be back soon
Stayed 1 night in Sep 2019

8/10 Good

Ben, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and had very good facilities. The staff are extremely friendly and helpful. Special mention to Terence Ng from Yu Cun restaurant who made our stay extra special with his hospitality. There was also a shopping/food complex just outside the hotel. Only thing that I did not like was the check-in which took very long with barely any air con at the reception area (had to also stand to wait in the queue).
Stayed 3 nights in Aug 2019

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast had to line up for a bit but overall good food and good service. Hotel is very kids friendly. Dinner at Chinese restaurant was awesome.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, but needs minor imporvements

This hotel is as good as the description. However, there are 3 things that was discouraging: 1. The hotel doen't provide chairs and beach umbrellas at the beach. Understand it's a new rule from the local Government (explained by a staff), but it does affect the value from a guest point of view. 2. Some facilities are getting old and stained, in need of some maintenance. 3. One of pools there was for adults only when I visited 2 years ago. It was a great area to relax, have a swim, drink and eat. However, it's now full of kids... jumping and yelling, the same as the other pools.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool area, nice breakfast and high quality rooms. The beach is a public beach and not really so swimmable. There is a small mall with some restaurants attached to the hotel, otherwise nothing else anywhere near the hotel expect other resorts.
Stayed 2 nights in May 2019