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Hotel Ismael

3.5 star property
3.5-star hotel near Costanera Center

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Photo gallery for Hotel Ismael

Outdoor pool
Exterior
Interior
Outdoor pool
Staircase

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pool
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Ismael Valdes Vergara 312, Santiago, Region Metropolitana, 8320000
  • Santa Lucia Hill
    ‪3 min walk‬
  • Plaza de Armas
    ‪12 min walk‬
  • Medical Center Hospital Worker
    ‪17 min walk‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪16 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 441 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, minibar, in-room safe, desk

Superior Double Room

  • 204 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, desk

Standard Double Room

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Santiago

Heart of Santiago.A stay at this Downtown Santiago hotel places you steps from Forest Park and within a 5-minute walk of Lastarria District. National Museum of Fine Arts and Palacio de Bellas Artes are also within half a mile (1 km).

What's nearby

  • Santa Lucia Hill - 3 min walk - 0.2 miles
  • Lastarria District - 3 min walk - 0.2 miles
  • Plaza de Armas - 12 min walk - 0.7 miles
  • Medical Center Hospital Worker - 17 min walk - 0.9 miles
  • Palacio de la Moneda - 2 min drive - 0.9 miles

Getting around

  • Parque Almagro Station - 4 min drive
  • Bellas Artes Station - 4 min walk
  • Santiago Intl. Airport (SCL) - 15 min drive

Restaurants

  • ‪Liguria - ‬2 min walk
  • ‪Bocanariz - ‬3 min walk
  • ‪Holy Moly - ‬2 min walk
  • ‪Mulato - ‬3 min walk
  • ‪Emporio La Rosa - ‬2 min walk

About this property

Hotel Ismael

3.5-star hotel near Costanera Center
There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A 24-hour business center and a meeting room are available.

WiFi is free in public spaces. An outdoor pool, a library, and a terrace are also featured at the business-friendly Hotel Ismael. An airport shuttle (available 24 hours) is available for a fee.

This 3.5-star Santiago hotel is smoke free.

  • 44 guestrooms or units
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Bar by the pool
Hotel Ismael offers 44 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 15 per night); discounts available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 55 per vehicle (one-way, maximum occupancy 3)
  • Nearby parking fee: USD 15 per night (33 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

Property is also known as

Hotel 312
Hotel Ismael 312
Hotel Ismael 312 Santiago
Ismael 312
Ismael 312 Santiago
Hotel Ismael Santiago
Ismael Santiago
Hotel Ismael Hotel
Hotel Ismael Santiago
Hotel Ismael Hotel Santiago

Frequently asked questions

How close is Hotel Ismael to the airport?

Hotel Ismael is 11.4 mi (15-min drive) away from the Santiago Intl. Airport (SCL) airport, the closest popular airport to the property.

Does Hotel Ismael have an airport shuttle?

Hotel Ismael offers an airport shuttle 24 hours a day, for a charge of USD 55 per vehicle, one-way.

Does Hotel Ismael offer free breakfast?

Hotel Ismael does not offer free breakfast.

Is there a casino at Hotel Ismael?

No, there is no casino at this hotel.

What time is check-in at Hotel Ismael?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Hotel Ismael?

Free parking is not available at this hotel.

Does Hotel Ismael have a pool?

Hotel Ismael features an outdoor pool.

Does Hotel Ismael have a spa?

There are no spa services available at this hotel.

How close is Hotel Ismael to downtown Santiago?

Hotel Ismael is 1.8 mi away from Santiago.

Hotel Ismael Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 245 out of 363 reviews
Rating 8 - Good. 94 out of 363 reviews
Rating 6 - Okay. 13 out of 363 reviews
Rating 4 - Poor. 7 out of 363 reviews
Rating 2 - Terrible. 4 out of 363 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Property conditions & facilities, room comfort

Excllent stay

Would definitely stay here again. Staff are excellent, friendly and helpful. Room was spacious and bed was super comfortable. Breakfast was very good with lots of choices. Too bad we were there only 1 night and didn't have time to try the free bottle of wine. Hotel is in the best location possible. Everything was within a short walk and the street with several restaurants was only a 2 minute walk away.
Stayed 1 night in Mar 2025

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, easily walkable

We really enjoyed this location. The hotel was beautiful, safe and had a great breakfast. The website indicated there was an airport shuttle. I made numerous attempts to contact the hotel by email, phone, text and WhatsApp and never got a response to anything. We arranged our own transportation. Check-in took an inordinate amount of time. The bathroom/shower had smoked glass walls which did not afford privacy. I was there with my adult daughter and we personally didn’t like this feature.
Stayed 3 nights in Mar 2025

10/10 Excellent

Donald, Holland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, good location, walkable, staff were very good. Highly recommended
Stayed 6 nights in Feb 2025

10/10 Excellent

Stanley

Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and easy access to museums
Stayed 4 nights in Jan 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Clean, friendly, great location
Stayed 4 nights in Feb 2025

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here recently for one night after our cruise and found it the perfect spot to enjoy a day in Santiago. It was close to some great restaurants, and an easy walk to the Hop On Hop Off bus stop near the funicular. Modern, clean rooms and very friendly and helpful staff. We are light breakfast eaters, so it was great for us, but if you would like a hearty breakfast, may not be something you like. They also arranged our cab to the airport at the end of the day and had no problem storing our bags for our day of exploring.
Stayed 1 night in Feb 2025

8/10 Good

ADELE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel & central location lovely outlook onto park. Breakfast ideal for what we needed and staff kind and helpful.
Stayed 1 night in Feb 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mellow environment with very helpful staff. It is also well located within walking distance of a number of attractions.
Stayed 3 nights in Feb 2025

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel. Very friendly service. Nice area. Great breakfast. If I’m ever in Santiago again I would stay here.
Stayed 2 nights in Feb 2025

10/10 Excellent

Yim Yuk

Stayed 2 nights in Feb 2025

10/10 Excellent

Naum, brooklyn

Liked: Cleanliness, staff & service
Very good hotel. A lot of help from staff, very good breakfast,great area.
Stayed 2 nights in Feb 2025

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. No pool towels and minimal pool chairs. A bar would be nice
Stayed 1 night in Feb 2025

10/10 Excellent

Ludovit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and quiet

Modern design hotel in a strategic location. The hotel is quiet and peaceful and the staff was friendly. Wi-Fi worked great and I had perhaps the best hotel scrambled eggs in 10 years.
Stayed 2 nights in Jan 2025

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to all the good places in the central area.
Stayed 4 nights in Jan 2025

10/10 Excellent

Mohammad, Ashburn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the receptionists was exceptionally professional
Stayed 2 nights in Jan 2025

10/10 Excellent

Lana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

What a wonderful hotel; great service , comfy rooms and amazing location…highly recommend !
Stayed 2 nights in Jan 2025

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Parking issues

It was just for one night, however the parking sistem is uncomfortable, you have to walk many block to get there, and if you coming at night is a little dangerous.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location is perfect.

Spent 3 days in Santiago and found Ismael was perfect for my stay. It's in a great part of town (Lastarria) so you're where the action if you're interested. Short walk to bars/restaurants. Pretty much ideally located. Room perfectly adequate and clean. Staff brilliant and helpfully looked after bags as was early for check in. Pool on the small side but great for relax. You can't be swimming in it as such. Would defo be back to ismael if ever in Santiago
Stayed 3 nights in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great location… very easy to walk all over g th he main tourist areas of Santiago Staff was so accommodating and friendly and helpful Would highly recommend it to everyone
Stayed 3 nights in Jan 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations. Great staff. Highly recommended
Stayed 4 nights in Jan 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was comfortable. Breakfast was excellent. Convenient to many attractions. I would recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Larisa, santa clara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, nice and friendly people, good breakfast, clean and quiet. The bottle of wine and little swimming pool was another bonus
Stayed 1 night in Dec 2024