4/10 Malo
Mary B.
1 may. 2025
Great property, terrible management company
We love this neighborhood and have stayed at several properties here throughout the years. This property came with bikes and a golf cart which we were excited about but when we went to take a bike ride the morning of day 1, we found one of the bikes missing a pedal and several of the others having flat tires. We alerted the mgmt company immediately and were told they would be fixed by noon. We received a message around 4pm that said they would actually not be fixed until the next day. The pedal was fixed around 12:30 the following day but the flat tires were not repaired so we only had working bikes for one day before leaving. During our stay we were offered to add up to two additional nights since the listing was not rented after our checkout. Once we confirmed we would like to add a night, we were told that the property was actually rented during the last few minutes so we couldn’t. Very disappointing as we had already made other arrangements in order to add the additional night and thought we had it secured since we were in discussion with mgmt.Also a few other minor issues: TV remote in bunk room didn’t work so no TV for the kids, kuerig coffee maker didn’t work, light over stove didn’t work. Would definitely stay in the neighborhood again, but not in a property managed by this company.
Mary B.
Se hospedó 4 noches en abril de 2025