2/10 Terrible
Julie H.
22 mar. 2025
Le gustó: Limpieza
Misleading, will not make it right
Honest review: We chose this house because they offered bikes in the listing. We have a child with a physical disability and he needed those to get around. When we arrived at the house, we were locked out of the garage by the owner. When we called the management company we explained out situation (physical disability) and the manager told us that the owner would not allow renters to access the garage so we couldn't have the bikes. So, touch luck? Yep. We communicated about our child and his disabled status and they and the owners did not care. They tried to blame the HOA for not allowing bikes to be stored outside but my contention was that we could have placed them inside the unit or we could have been given access to the garage that apparently was holding the gold of fort knox. No help. They didnt care. I even asked for them to reimburse us the cost of bike rentals and they said no, but they would buy us a bottle of wine to let us know how much they appreciate our business (I know, it's laughable). SO they are dishonest AND did not care about a family who truly needed the bikes because of a disability. This is the lowest of the lowest of the low. We could have rented 50 other houses that did have bikes in Promenace, but we got stuck with these dishonest uncaring owners. The house is on the main road, by the big chill. You hear road noise, golf carts, loud people and music to varying times in the night. House was clean, beds were good. Owners terrible
Julie H.
Se hospedó 5 noches en marzo de 2025