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Gran Hotel Santa Cruz

Property class: 4.5
4.5-star hotel with free water park access, connected to a shopping center

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Photo gallery for Gran Hotel Santa Cruz

A room with a red sofa, a small black table, and a wooden door.
A grand staircase with ornate railings, marble flooring, and a seating area with purple armchairs.
A hotel room with two beds, a desk with a lamp, a chair, and a large window with curtains.
A lobby with marble flooring, white columns, and a reception desk.
A restaurant with outdoor seating, a glass entrance, and potted plants.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
# 247 Rene Moreno, Santa Cruz, Departamento de Santa Cruz
  • Place, San Lorenzo Cathedral
    ‪3 min walk‬
  • Place, Plaza 24 de Septiembre
    ‪5 min walk‬
  • Place, Arenal Park
    ‪11 min walk‬
  • Airport, Santa Cruz (VVI-Viru Viru Intl.)
    ‪38 min drive‬

Room options

View all photos for Comfort Double Room, City View

A hotel room with a large bed, a small table with chairs, a view of the city through a window, and a separate bathroom area.

Comfort Double Room, City View

  • City view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room, City View

A hotel room with a bed, a desk, a chair, a table, a TV, and a mirror.

Deluxe Double Room, City View

  • City view
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Comfort Twin Room, City View

A hotel room with two beds, a TV, a small table, and a balcony with a view.

Comfort Twin Room, City View

  • City view
  • 323 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Comfort Triple Room, City View

A hotel room with two beds, a desk with a lamp, a chair, and a large window with curtains.

Comfort Triple Room, City View

  • City view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free WiFi

View all photos for Deluxe Studio Suite, City View

A hotel room with a bed, a desk, a chair, a lamp, and a window.

Deluxe Studio Suite, City View

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Santa Cruz

In entertainment district.Your stay at this hotel will put you steps from Centro Cultural Feliciana Rodríguez and a 5-minute walk from Sacred Art Museum. San Lorenzo Cathedral and Franco Aleman Cultural Center are also within half a mile (1 km).

What's nearby

  • San Lorenzo Cathedral - 3 min walk - 0.2 miles
  • Plaza 24 de Septiembre - 5 min walk - 0.3 miles
  • Artecampo - 9 min walk - 0.5 miles
  • Arenal Park - 11 min walk - 0.6 miles
  • Blacutt Square - 13 min walk - 0.7 miles

Getting around

  • Santa Cruz de la Sierra Station - 10 min drive
  • Santa Cruz (SRZ-El Trompillo) - 10 min drive

Restaurants

  • ‪Caffettino - ‬4 min walk
  • ‪InArte Cafetería - ‬2 min walk
  • ‪L’arôme Centro - ‬2 min walk
  • ‪Burger King - ‬4 min walk
  • ‪Il-Borgo - ‬4 min walk

About this property

Gran Hotel Santa Cruz

4.5-star hotel with free water park access, connected to a shopping center
Gran Hotel Santa Cruz offers its guests a complimentary water park, a waterslide, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi and wired Internet.

A 24-hour business center, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 1615 square feet (150 square meters) and includes a conference center. A 24-hour fitness center, a sauna, and a rooftop terrace are also featured at the luxury Gran Hotel Santa Cruz . You'll have access to the outdoor pool and health club at a partner property. Limited free parking is available on a first-come, first-served basis.

This Georgian Santa Cruz hotel is smoke free.

  • 72 guestrooms or units
  • 7 levels
  • 2 buildings
  • Meeting rooms
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 1958
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Lockers available
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Gran Hotel Santa Cruz offers 72 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations have separate sitting areas and include dining tables. Memory foam beds feature down comforters. 60-inch Smart televisions come with digital channels and Netflix. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Santa Cruz hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include offices, desks, and printers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

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Property amenities

Family friendly

  • Children's games
  • Dining table
  • Free water park access
  • Mini-fridge
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Secured, covered extended parking on site (USD 4 per night)
  • Limited onsite self parking (max 10 spaces per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage and a carport

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Free water park
  • Outdoor pool
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 on-site accessible parking spaces
  • 6 steps to reach entrance
  • Accessible shuttle
  • Cobblestone flooring in public areas
  • Elevator
  • Front entrance ramp
  • Handrails in hallways
  • Portable hoist available
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 60-inch smart TV with digital channels
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Meal delivery service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Office
  • Printer
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered extended parking fee: USD 4 per night
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • One child 17 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Gran Hotel Santa Cruz to the airport?

Gran Hotel Santa Cruz is 1.7 mi (10-min drive) away from the Santa Cruz (SRZ-El Trompillo) airport, the closest popular airport to the property.

How much does it cost to stay at Gran Hotel Santa Cruz ?

As of Sep 6, 2026, prices found for a 1-night stay for 2 adults at Gran Hotel Santa Cruz on Sep 7, 2026 start from $53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Gran Hotel Santa Cruz have an airport shuttle?

Airport shuttle services are not available at Gran Hotel Santa Cruz .

Does Gran Hotel Santa Cruz offer free breakfast?

Gran Hotel Santa Cruz offers free full breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Gran Hotel Santa Cruz ?

No, there is no casino at this hotel.

What time is check-in at Gran Hotel Santa Cruz ?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Gran Hotel Santa Cruz ?

This hotel offers free self parking. Extended parking is available for USD 4 per night.

Does Gran Hotel Santa Cruz have a pool?

Gran Hotel Santa Cruz features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 10:00 PM.

Does Gran Hotel Santa Cruz have a restaurant?

Yes, there is a restaurant on site.

Does Gran Hotel Santa Cruz have a spa?

There are no spa services available at this hotel.

How close is Gran Hotel Santa Cruz to downtown Santa Cruz?

Gran Hotel Santa Cruz is 0.1 mi away from Santa Cruz.

Gran Hotel Santa Cruz Reviews