We are medical professionals, travel extensively, and are receiving no compensation for this review.
Bullet points: BEAUTIFUL property! Incredible staff! Great food. The shuttle is VERY, VERY safe. 5 star bed/bedding. Powerful/quiet AC. Kitchen is okay but could be a little better stocked. Plunge pools are worth it. Concierge services are excellent. SPA was excellent. CLEAN/PRISTINE.
No power outages during our one week stay Feb 2024.
I wrote a LONG review but Hotels.com allows only 1500 characters. I'll send my review to the property and you can ask them for "Brian's review".
Bottom Line: You have an option of booking resorts in town (loud), beach resorts (beaches are public and these hotels have less privacy) or a locked compound where you have to deal with the expense of a golf cart (not to mention horrible traffic, parking, worry about DUI, collisions, etc).
Or you can choose Turtle Island which is private, safe, incredibly beautiful, quiet and the complimentary shuttle gives you easy transportation into central San Pedro where everything is within a 15 minute walk. A place where the staff treat you like family.
I would stay here again without hesitation.
I honestly don't understand the negative reviews. There is no place in the San Pedro area that I'd recommend higher.
The shuttle/ferry is pristine and the rides back and forth to San Pedro are not an inconvenience but beautiful, especially at sunset.
Pictures do not do this property justice.